Lead Customer Solutions Engineer, Physical Security

Westinghouse Electric Company, LLC • Cranberry Township, PA

7d • Hybrid

About The Position

As a Lead Customer Solutions Engineer, you will lead business unit and engineering teams in identifying, developing, and offering products and services that provide our utility customers with solutions to their technical problems. You will be responsible for defining and offering customer solutions in the areas of physical security. You will typically prepare medium-to-large-sized offers spanning multiple years to address our customers' needs and strategic initiatives. You will report to the Customer Solutions Manager and will be based out of our Cranberry Township, PA facility.

Requirements

• Bachelor's degree in Engineering, Project Management, Business, or related technical discipline.
• 5 or more years of related experience in a technical field with a demonstrated history of leading small to medium complexity offers/project related to physical security to successful completion of winning the order.
• Experience in understanding the regulatory changes impacting physical security and how solutions can be provided to customers.
• Familiar with customer requirements and needs related to physical security.
• Familiar with the sales cycle of lead creation, opportunity identification, request for proposal analysis, offer development, and order entry.
• Familiarity or technical knowledge of artificial intelligence, data management, and other modern technologies that can be applied to engineering solutions that drive customer value.
• Familiarity or technical knowledge of physical security and upcoming technology.

Responsibilities

• Demonstrate product knowledge of the offerings within the Physical Security Solutions product line, including the areas of: New Technology Applicability, Blast and Structural Analysis, Vulnerability Assessments, Analysis, System Installation, Security Computer technology, Understanding of Regulatory Programs and Revisions.
• Analyze request for quote (RFQ) requirements and lead proposal development, from development of scope and technical aspects, as well as cost estimates, and development of pricing strategies. Support negotiations with customers to secure order entry and grow backlog.
• Willingness to be creative and open to customer requests and planning.
• Support the growth of business relationships with utility customer engineers and management to position Westinghouse as a consultative partner in the marketplace.
• Analyze voice of customers and work with Digital Optimization Solutions product leaders to manage the product roadmap and position Digital Optimization Solutions to be the leader in all focus segments.
• Assist in financial forecasting to provide an accurate assessment of both financial timing and results for opportunities.
• Assist Project Managers and Contract Managers on contract changes.
• Facilitate opportunity management and interface with Account Teams and Sales Teams to maintain the opportunity database (Microsoft D365). Additional interface support activities include Growth Planning, Key Opportunity Review, Marketing Material, and Capture Plan Development.
• Work with project execution stakeholders, as needed, to exceed revenue and margin objectives, establishing best scenario for repeat, continued or expanded scopes.
• Assist Product Managers in the development and implementation of strategic plans, ranging from individual product strategies to platform level business plan.
• Complete development opportunities such as contributing to project execution work on a project within the portfolio to deepen product understanding and customer relationships. Although this role has a priority on business development, there is potential for technical development within the relevant product line in conjunction with business needs.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work-life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level