Lead Customer Service Representative
About The Position
The Lead Customer Service Representative provides customer service and supports store operations, including cash handling, sales transactions, facility upkeep, merchandising, inventory and shift financial controls. The role supervises customer service representatives when the Store Assistant Manager is absent, helps train and coach employees, and assists with staffing and service-area operations. It also includes shift-change and reporting duties, maintaining accurate time records, and reporting safety, security, or operating concerns to the Store Manager. The position is based at Circle K Store 2743399 in Monroeville, Pennsylvania. It is full-time, with flexible availability across days, evenings, overnights, and weekends. The listed hiring range is $17.50 to $18.00.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to work with the equipment, tools, and materials required for the position.
- Ability to work as scheduled and arrive on time.
- Ability to communicate information and ideas so others understand.
- Ability to perform the four basic arithmetic operations preferred.
- Ability to perform the essential duties and physical functions and work in the described conditions.
- Ability to work alone.
Nice To Haves
- High school diploma or GED.
- Experience in retail sales.
- Ability to perform addition, subtraction, multiplication, and division.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them, and offer assistance or recommendations.
- Accurately ring up sales and handle cash, checks, and other forms of payment.
- Operate fuel consoles, lottery machines, money order machines, and telecom transaction systems.
- Maintain store cleanliness and equipment, inspect facilities for safety and working order, and contact maintenance when repairs are needed.
- Order and receive merchandise, verify vendor deliveries, maintain stock, rotate products, and place advertising and pricing signage.
- Help control merchandise, cash shortages, selling expenses, inventory levels, and shift audits.
- Monitor shift sales and cash-handling procedures, perform close-out functions, and report sales, cash, inventory, or operating discrepancies to the Store Manager.
- Follow company and brand guidelines for breakage and spoilage; verify the quality and quantity of delivered products.
- Supervise customer service representatives when the Store Assistant Manager is absent; coach and train employees and assist with counseling and performance feedback.
- Monitor customer traffic and adjust employee assignments or schedules to reduce waiting time and meet operational needs.
- May direct management of the store's fast food service area.
- Know and correctly apply the store's gasoline pricing strategy.
- Report incidents and unsafe, unlawful, or unethical conduct to the Store Manager.
- Perform shift-change duties, including counting cash drawers, recording employee purchases, and completing shift reports.
- Maintain accurate timekeeping records for self and other employees; may take inventory of supplies and equipment.
- Attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.
- Maintain regular, predictable onsite attendance and report to work on time in accordance with dress and appearance standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
