Circle K Lead CSR-Modern Travel Centers, Binghamton, NY

BLH Management Group, LLC•Binghamton, NY

1h•$18 - $19•Onsite

About The Position

The Briad Group is launching 40 modern, multi-brand travel centers across New York State powered by Circle K and top quick-service restaurants. The Lead Customer Service Representative (Lead CSR) is a working shift leader who guides team members, runs smooth shifts, and delivers exceptional guest service. The role is described as a steppingstone for people seeking to build a career in retail management. The Lead CSR helps create a positive, energetic atmosphere and champions the company culture of growing every day, being brilliant, and caring genuinely. Overnight shifts run from 11:00 p.m. to 7:00 a.m. and receive a $2.00-per-hour shift differential.

Requirements

Strong communication skills.
A team-focused attitude and a desire to grow into advanced roles.
Ability to stand and walk for up to 8 hours.
Ability to routinely lift up to 30 pounds and occasionally lift up to 60 pounds.
Ability to bend, twist, and use ladders occasionally.

Nice To Haves

Retail, customer service, or cashiering experience.
Entry-level management or shift-lead experience.
High school diploma or equivalent.

Responsibilities

Regularly lead shifts by coordinating tasks, guiding Customer Service Representatives, and serving as an escalation point for basic customer issues.
Model fast, friendly service, operate the register accurately, and make purchase suggestions.
Assist with stocking, inventory rotation, food program preparation, and maintaining Circle K cleanliness standards inside and outside.
Communicate clearly and respectfully to foster a positive, energetic atmosphere for coworkers and guests.