Lead Customer Service Representative

Circle K•Pittsburgh, PA

5d•$18 - $18•Onsite

About The Position

The Lead Customer Service Representative provides customer service and supports store operations, merchandising, sales and financial controls, staffing, security, and administrative duties. The role supervises customer service representatives when the Store Assistant Manager is absent and helps coach and train employees. It requires regular, predictable onsite attendance and may involve job-related meetings at irregular hours. The position is full-time, with flexible availability across days, evenings, overnights, and weekends. The listed hiring range is $17.50 to $18.00.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to work with the equipment, tools, and materials required for the role.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform the four basic arithmetic operations preferred.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.

Nice To Haves

High school diploma or GED.
Experience in retail sales.
Ability to perform addition, subtraction, multiplication, and division.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
Accurately ring up sales and handle cash, checks, and other payments.
Operate fuel consoles, lottery machines, money order machines, and telecom transaction equipment.
Follow attendance, dress, and appearance requirements.
Clean and maintain the store, equipment, and indoor and outdoor areas; inspect facilities and equipment for safety, cleanliness, and proper working order; contact maintenance when repairs are needed.
Complete merchandise orders, receive and verify vendor deliveries, maintain stock levels, rotate stock, and place advertising and pricing signage.
Control merchandise and selling expenses, assist with inventory levels and shift audits, monitor shift sales and cash handling, and complete daily close-out functions.
Notify the Store Manager of sales, cash, inventory, or operating discrepancies; follow product breakage and spoilage guidelines.
Supervise customer service representatives when the Store Assistant Manager is absent; coach and train employees, monitor customer traffic, adjust employee assignments as appropriate, and assist with employee counseling and performance feedback.
May provide direction for the store’s fast food service area and correctly apply the store’s gasoline pricing strategy.
Report incidents and any actual or potential unsafe, unlawful, or unethical conduct to the Store Manager.
Perform shift-change duties, including counting the cash drawer, recording employee purchases, and completing shift reports; ensure accurate employee timekeeping records.
May inventory supplies and equipment; attend job-related meetings; complete daily store reports and other duties assigned by the Store Manager.