Lead Customer Service Associate

Kwik Chek Food Stores Inc • Lakeway, TX

10h

About The Position

The Lead Customer Service Associate supports the store management team in completing store-level tasks across areas such as cash register operations, customer service, housekeeping, and other related functions. The role is responsible for helping deliver an exceptional customer experience aligned with TXB’s purpose to “Leave ‘em Better.” The associate may lead and train team members and is responsible for store operations while on duty when the General Manager is absent.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Reliable, punctual, honest, and positive attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate cash registers, calculators, scanners, and other available equipment.
• Basic mathematical skills sufficient to make change and issue refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to lead and supervise team members effectively and train others on company policies, practices, and procedures.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Ability and desire to learn software such as Microsoft Excel, Outlook, and Word.
• Good understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over extended periods.
• May need to work nights, weekends, and holidays on a rotating basis.
• Must abide by applicable local, state, and federal laws and regulations/certifications.

Responsibilities

• Support the store management team in completing store-level tasks and assist the store manager in leading and managing the facility.
• Lead, supervise, train, and coach team members on company policies, procedures, and role expectations; model consistency and professionalism.
• Oversee store operations while on duty in the absence of the General Manager.
• Greet customers, answer questions, resolve complaints and price discrepancies, provide product and service information, and help customers locate items.
• Process cash, credit, and debit transactions; identify prices, calculate bills, balance the register at the beginning and end of shifts, and reconcile sales at shift end.
• Process returns and exchanges according to store policy, and bag, box, or wrap purchases.
• Complete guest-centered duties and maintain a clean environment, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs properly.
• Communicate and work effectively with the team, multitask in a fast-paced environment, and participate in team efforts to meet company goals.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans are available, subject to eligibility based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave, subject to eligibility based on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed