Lead Customer Service Associate

Kwik Chek Food Stores Inc • Fredericksburg, TX

11h

About The Position

The Lead Customer Service Associate supports the store management team in completing store-level tasks across areas such as cash register operations, customer service, housekeeping, and other store functions. The role is responsible for delivering an exceptional customer experience consistent with TXB’s purpose to “Leave ‘em Better.” While on duty and in the absence of the General Manager, the associate is responsible for all store operations. The position also assists the store manager in leading and managing the facility, trains and supervises team members, and helps ensure store programs and procedures are followed.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate cash registers, calculators, scanners, and other available equipment.
• Basic mathematical skills for making change and issuing refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to train, lead, and supervise team members effectively.
• Patience and the expertise needed to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Ability and desire to understand software such as Microsoft Excel, Outlook, and Word.
• Understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.
• May need to work nights, weekends, and holidays on a rotating basis.

Responsibilities

• Support the store management team in completing store-level tasks and operations.
• Be responsible for all store operations while on duty in the General Manager’s absence.
• Assist the store manager in leading and managing the facility.
• Lead, supervise, train, and coach team members on company policies, practices, procedures, and position expectations.
• Provide customer service, greet customers, answer questions, resolve complaints and price discrepancies, and help customers locate products.
• Process cash, credit, and debit transactions; balance the register at the beginning and end of shifts and reconcile shift sales.
• Process returns and exchanges according to store policy; identify prices, tabulate bills, and bag, box, or wrap purchases.
• Complete guest-centered duties and maintain a clean store environment, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Ensure proper execution of assigned store-level marketing programs.
• Follow applicable laws, regulations, certifications, company procedures, and customer-related policies.
• Participate in team efforts to achieve departmental and company goals and communicate effectively with colleagues.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz. while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans, with eligibility based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave, with eligibility based on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed