Lead Customer Service Associate

Kwik Chek Food Stores Inc • Midland, TX

10h

About The Position

The Lead Customer Service Associate supports the store management team by helping complete store-level tasks across areas such as cash register operations, customer service, and housekeeping. The role is responsible for providing an exceptional customer experience aligned with TXB’s purpose to “Leave ‘em Better.” The associate may be responsible for all store operations while on duty when the General Manager is absent and assists the store manager in leading and managing the facility.

The position includes greeting and assisting customers, handling payments and returns, resolving questions and price discrepancies, maintaining accurate register transactions, replenishing products and supplies, checking in vendors, and carrying out store marketing programs. It also involves completing housekeeping duties, training and coaching team members, providing leadership by example, and reporting unsafe activities. The role requires customer relationship experience and successful completion of on-the-job training. Work may include nights, weekends, and holidays on a rotating basis.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Ability to comply with applicable local, state, and federal laws and regulations and certifications.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate equipment such as cash registers, calculators, scanners, and multiple computer devices.
• Basic mathematical skills for making change and issuing refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to train, lead, and supervise team members effectively.
• Ability to work well with others, multitask, and work in a fast-paced environment.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to learn software such as Microsoft Excel, Outlook, and Word.
• Understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.

Responsibilities

• Support the store management team in completing store-level tasks and operations.
• Provide an exceptional customer experience and maintain a clean environment for guests.
• Take responsibility for store operations while on duty in the General Manager’s absence.
• Assist the store manager in leading and managing the facility.
• Greet customers and assist with questions, product locations, complaints, price discrepancies, and other information needs.
• Accept cash, credit, and debit payments; identify prices; tabulate bills; and bag, box, or wrap purchases.
• Balance the cash register at the beginning and end of shifts and reconcile sales at shift end.
• Process returns and exchanges according to store policy.
• Train and supervise team members on company policies, practices, procedures, and position expectations.
• Lead by example, share knowledge and skills, and demonstrate consistency and professionalism.
• Complete store housekeeping, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs properly.
• Participate in team efforts to achieve departmental and company goals.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans, with eligibility based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave, with eligibility based on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed