Lead Customer Service Associate

Kwik Chek Food Stores Inc • Bonham, TX

1d

About The Position

The Lead Customer Service Associate supports the store management team in completing store-level tasks across areas including cash register operations, customer service, housekeeping, and other functions. The role is responsible for delivering an exceptional customer experience consistent with TXB’s purpose to “Leave ‘em Better.” While on duty in the General Manager’s absence, the associate is responsible for store operations. The position also assists the store manager in leading and managing the facility, trains and supervises team members, and models consistency and professionalism.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate cash registers, calculators, scanners, and other available equipment.
• Basic mathematical skills to make change and give refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to train and effectively lead and supervise team members.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Ability and desire to understand software such as Microsoft Excel, Outlook, and Word.
• Understanding of register systems, troubleshooting, and back-office software.
• Ability to abide by applicable local, state, and federal laws, regulations, and certifications.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.

Responsibilities

• Support the store management team in completing store-level tasks and store operations.
• Assume responsibility for store operations while on duty in the General Manager’s absence.
• Assist the store manager in leading and managing the facility.
• Provide leadership, train and supervise team members, and coach them on company policies, practices, procedures, and position expectations.
• Greet customers and assist them with product questions, price discrepancies, locating items, complaints, and other information needs.
• Process purchases, returns, and exchanges according to store policy, accepting cash, credit, and debit payments.
• Identify product and service prices, tabulate bills, bag and wrap purchases, and accurately balance the register and shift sales.
• Complete guest-centered duties and maintain a clean environment, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs properly.
• Participate in team efforts to achieve departmental and company goals, communicate with others, and work effectively in a fast-paced environment.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans; eligibility depends on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave; eligibility depends on average weekly hours worked and tenure.
• 401(k) retirement plan; eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed