Lead Customer Service Associate

Kwik Chek Food Stores Inc • Frisco, TX

8h • Onsite

About The Position

The Lead Customer Service Associate supports the store management team in completing store-level tasks across areas such as cash register operations, customer service, housekeeping, and other related functions. The role is responsible for helping deliver an exceptional customer experience and, when the General Manager is absent, for store operations while on duty. The associate also assists the store manager with leading and managing the facility, trains and supervises team members, and models consistency and professionalism.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Be reliable, punctual, honest, and have a good attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate equipment such as cash registers, calculators, and scanners.
• Basic mathematical skills to make change and give refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to train and effectively lead and supervise other team members.
• Ability to multitask and work in a fast-paced environment.
• Patience and expertise to direct and conduct training.
• Basic computer skills and ability to operate multiple devices.
• Desire and ability to learn software programs such as Microsoft Excel, Outlook, and Word.
• Understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.
• May need to work nights, weekends, and holidays on a rotating basis.
• Abide by applicable local, state, and federal laws and regulations/certifications.

Responsibilities

• Support the store management team in completing store-level tasks and operations.
• Provide customer service, greet customers, answer questions, resolve price discrepancies and complaints, help customers locate products, and provide product or service information.
• Operate cash registers and other available equipment; accept cash, credit, and debit payments; identify prices and tabulate bills; process returns and exchanges according to policy; and balance the register and sales at the start and end of shifts.
• Bag, box, and wrap purchased items.
• Complete store housekeeping, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Ensure proper execution of assigned store-level marketing programs.
• Train and supervise team members, including coaching them on company policies, practices, procedures, and expectations for store positions.
• Lead by example, share knowledge and skills, communicate with others, and contribute to team and company goals.
• Be responsible for store operations while on duty in the General Manager’s absence.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans, with eligibility based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave, with eligibility based on average weekly hours worked and tenure.
• 401K retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed