Lead Customer Service Associate

Kwik Chek Food Stores Inc•Spicewood, TX

10h

About The Position

The Lead Customer Service Associate supports the store management team by completing store-level tasks across cash register operations, customer service, housekeeping, and other functions. The role helps ensure an exceptional customer experience and supports TXB’s purpose to “Leave ‘em Better.” The associate may be responsible for store operations while on duty when the General Manager is absent, and assists the store manager in leading and managing the facility. The position also provides team leadership, training, and coaching while ensuring store procedures and marketing programs are carried out.

Requirements

Customer relationship experience is required.
Successful completion of on-the-job training.
Reliable transportation.
Reliability, punctuality, honesty, and a positive attitude.
Excellent customer service skills and good verbal communication skills.
Ability to operate equipment such as cash registers, calculators, and scanners.
Basic mathematical skills for making change and issuing refunds.
Knowledge of company products, services, and customer-related policies.
Ability to train, lead, and supervise team members effectively.
Ability to multitask and work in a fast-paced environment.
Patience and expertise to direct and conduct training.
Basic computer skills and ability to operate multiple devices.
Desire and ability to learn computer software such as Microsoft Excel, Outlook, and Word.
Understanding of register systems, troubleshooting, and back-office software.
Ability to lift up to 50 pounds.
Ability to stand for prolonged periods while working on a cash register or related equipment.
Ability to perform repetitive movements over long periods.
May need to work nights, weekends, and holidays on a rotating basis.
Abide by applicable local, state, and federal laws and regulations/certifications.

Responsibilities

Complete store-level tasks in support of the store management team.
Provide customer service, greet customers, answer questions, resolve price discrepancies and complaints, and help customers locate products.
Operate cash registers and other available equipment; accept cash, credit, and debit payments; identify prices, tabulate bills, and process returns and exchanges according to store policy.
Balance the cash register at the beginning and end of shifts and reconcile sales at the end of shifts.
Bag, box, and wrap purchased items.
Complete housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash.
Replenish products and supplies to maintain in-stock conditions.
Check in external and internal vendors according to corporate procedures.
Execute assigned store-level marketing programs properly.
Train, lead, supervise, and coach team members on company policies, procedures, and position expectations; set a consistent and professional example.
Assist the store manager in leading and managing the facility and take responsibility for store operations while on duty in the General Manager’s absence.
Work collaboratively, participate in team efforts to achieve company goals, and communicate effectively with others.
Report unsafe activities to a supervisor and/or Human Resources.
Perform other related duties as assigned.