Lead Customer Service Associate

Kwik Chek Food Stores Inc • Bee Cave, TX

10h

About The Position

The Lead Customer Service Associate supports the store management team by helping complete store-level tasks across areas including cash register operations, customer service, housekeeping, and other related functions. The role is responsible for delivering an exceptional customer experience consistent with TXB’s purpose to “Leave ‘em Better.” While on duty, the associate is responsible for store operations when the General Manager is absent and assists the store manager in leading and managing the facility.

The position includes serving customers, processing transactions, maintaining the store and inventory, supporting marketing programs, checking in vendors, and training and leading team members. The associate is expected to communicate and work effectively with others, provide leadership by example, and uphold company procedures and applicable laws and regulations. Customer relationship experience and successful completion of on-the-job training are required.

Requirements

• Customer relationship experience is required.
• Successful completion of on-the-job training.
• Reliable transportation.
• Reliability, punctuality, honesty, and a positive attitude.
• Excellent customer service and verbal communication skills.
• Ability to operate equipment such as cash registers, calculators, scanners, and multiple computer devices.
• Basic mathematical skills to make change and issue refunds.
• Knowledge of company products, services, and customer-related policies.
• Ability to train and effectively lead and supervise team members.
• Ability to multitask and work in a fast-paced environment.
• Patience and expertise to direct and conduct training.
• Basic computer skills and the ability and desire to learn software such as Microsoft Excel, Outlook, and Word.
• Understanding of register systems, troubleshooting, and back-office software.
• Ability to lift up to 50 pounds.
• Ability to stand for prolonged periods while working on a cash register or related equipment.
• Ability to perform repetitive movements over long periods.
• Ability to comply with applicable local, state, and federal laws, regulations, and certifications.

Responsibilities

• Support the store management team in completing store-level tasks and facilitate store operations.
• Assume responsibility for all store operations while on duty in the absence of the General Manager.
• Assist the store manager in leading and managing the facility.
• Greet customers and assist them with questions, price discrepancies, product locations, complaints, and information requests.
• Accept cash, credit, and debit payments; identify prices and tabulate bills; balance the register at the beginning and end of shifts and reconcile sales at shift end.
• Process returns and exchanges according to store policy, and bag, box, or wrap purchased items.
• Complete housekeeping tasks, including cleaning, dusting, sweeping, mopping, and emptying trash.
• Replenish products and supplies to maintain in-stock conditions.
• Check in external and internal vendors according to corporate procedures.
• Execute assigned store-level marketing programs properly.
• Train and supervise team members, including coaching them on company policies, practices, procedures, and position expectations.
• Provide leadership through example and sharing knowledge and skills, and model consistency and professionalism.
• Participate in team efforts to achieve departmental and company goals and communicate effectively with others.
• Report unsafe activities to a supervisor and/or Human Resources.
• Perform other related duties as assigned.

Benefits

• Free work uniforms.
• Free fountain drinks up to 32 oz while on the clock.
• Daily Pay Partner.
• Health, dental, vision, disability, life, and critical illness insurance plans are available; eligibility is based on average weekly hours worked and tenure.
• Vacation, holiday, and bereavement leave; eligibility is based on average weekly hours worked and tenure.
• 401(k) retirement plan, with eligibility after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed