Lead Critical Facilities Technician
About The Position
The Lead Critical Facilities Technician owns the site during their scheduled shift and serves as the first point of escalation for Critical Facilities Technicians and Critical Facilities Maintenance Technicians. Under the direction of the Facility Manager, the role provides hands-on analysis, maintenance, and troubleshooting of facility operations, while coordinating and training team members. The Lead Technician directs daily workflow, monitors site health, and adjusts priorities to maintain safe, organized, productive, and responsive operations. The position supports data center operations across critical and non-critical assets, including HVAC, plumbing, generators, UPSs, PDUs, STSs, electrical switchgear, fire detection and suppression, life safety, temperature control, building management, and digital systems. It coordinates maintenance, customer requests, contractor work, construction activities, safety, procedures, parts, and training, and works with the Facility Manager and Maintenance Program Manager to ensure reliable operations and continuous improvement.
Requirements
- High school diploma.
- At least 3–5 years of experience in electrical or mechanical critical facilities support, or 7+ years of experience as an HVAC or mechanical technician.
- Must qualify as a Lead Technician.
- Computer skills, including Microsoft Office.
- Ability to work overtime and longer shifts when needed, including shifts greater than 12 hours.
Nice To Haves
- Electrical or mechanical certifications preferred.
Responsibilities
- Own the site during the scheduled shift and serve as the first escalation point for on-shift CFTs and CFMTs.
- Review and establish daily workflows, direct and delegate work, monitor site health, and reprioritize tasks as needed.
- Monitor building operations and conduct continuous virtual property tours through BMS rounds.
- Respond promptly to emergencies, customer concerns, and site incidents, escalating according to severity.
- Support the development and delivery of new-hire and ongoing training, including Qual Card, SNOW, BMS, procedure compliance and approvals, QA/QC, drills, and technical and safety training.
- Support the Facility Manager in coordinating team schedules, paid time off, and shift swaps.
- Oversee and coordinate customer service requests (SNOW) directed to Operations, involving the Facility Manager for complex requests or projects.
- Support construction projects and activities with the Facility Manager, including change requests, safety, risk mitigation, and project handoffs.
- Coordinate site preventative maintenance for critical and non-critical assets, including delegation and quality assurance of in-house work, work-order tracking in the CMMS, and support for contracted maintenance.
- Coordinate predictive and corrective maintenance, including scheduling, research, contractor collaboration, process development, quality assurance, and CMMS work-order tracking.
- Support safe operation and delegation of work on site systems, including HVAC, plumbing, generators, UPSs, PDUs, STSs, electrical switchgear, fire systems, life safety systems, temperature controls, BMS, and digital systems.
- Ensure work follows governing MOP, SOP, EOP, change request, and maintenance work-instruction requirements; ensure procedures are completed accurately and stored appropriately.
- Oversee third-party work on site and ensure safety and scope reviews are completed before work begins.
- Work with the Facility Manager and Maintenance Program Manager to order parts and maintain a robust, tracked inventory of critical spares.
- Understand the engineering design, operational aspects, and sequences of operation (SOOs) for electrical, mechanical, and fire systems.
- Enforce site safety rules, stop unsafe work, and respond to and escalate safety incidents.
- Develop and improve operational processes and services to support continuous innovation and improvement.
- Model reliability, dedication, and ownership, and foster a positive culture of questions, honesty, growth, mentorship, collaboration, and support across teams.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account with employer contribution for eligible participants.
- Flexible Spending Accounts for health and dependent care.
- 401(k) plan with company match; the posting also describes a generous match with immediate vesting.
- Paid time off and holiday pay.
- Short-term disability, life insurance, and long-term disability coverage with medical election.
- Optional voluntary life, critical illness, legal, and additional disability coverage.
- Employee assistance program, Wellhub gym membership, and other wellness initiatives.
- Quarterly bonus opportunities.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
