Lead-Credit Union

Honda Federal Credit Union•Russells Point, OH

3d•Onsite

About The Position

The Lead-Credit Union provides leadership for the branch, alongside the Branch Manager and/or Assistant Branch Manager, across branch operations. The role helps deliver a high level of member service while ensuring compliance with applicable regulatory requirements. The position supports branch staff by answering questions arising from daily member interactions and by training and developing staff. It assists members with transactions, account-file maintenance, account openings and closings, loan applications, IRA documents, and other service needs. The Lead also supports the Branch Manager in achieving branch goals and metrics, promoting sales, maintaining policies and procedures, and communicating about member- and staff-related matters. The position is based at Honda Trading America’s Lincoln, Alabama office and is 100% onsite on the first shift.

Requirements

High school diploma or GED equivalent.
At least 2 years of experience in a customer service-related field.
Consumer lending experience.
Strong customer service and sales skills in a financial services environment.
Strong leadership skills.
High professional standards, including the ability to maintain confidentiality.

Responsibilities

Assist branch staff with questions arising from daily member interactions.
Train and develop staff to help them achieve their goals.
Serve members professionally, courteously, and efficiently while accurately executing transactions and account-file maintenance.
Open and close accounts, input or process loan applications, and complete IRA documents.
Support the Branch Manager in building and maintaining an environment where staff assess member needs and cross-sell products and services to meet those needs and reach branch and individual sales goals.
Work in and troubleshoot multiple systems, develop working knowledge of regulations and policies, reinforce that knowledge with staff, and multitask.
Support the Branch Manager with strategies for meeting branch goals and metrics.
Support the Branch Manager in ensuring policies and procedures are followed and maintained.
Communicate effectively with the Branch Manager about branch matters related to members or staff.

Benefits

Competitive base salary, with pay based on factors including geographic location and work experience.
Paid overtime.
Regional bonus when applicable.
Medical, dental, vision, and prescription benefit plans.
Paid time off, including vacation, holidays, and shutdown.
Company-paid short-term and long-term disability.
401(k) plan with company match and additional contribution.
Relocation assistance if eligible.
Advancement opportunities and career mobility.
Education reimbursement for continued learning.
Training and development programs.
Tuition assistance and student loan repayment.
Lifestyle account.
Childcare reimbursement account.
Elder care support.
Wellbeing program.
Community service and engagement programs.
Product programs.