Lead Courier

ACRT Services•Stow, OH

21h

About The Position

The Lead Courier establishes weekly customer testing schedules and courier routes, assigns courier staff and vehicles, and transports environmental samples between client sites and the EnviroScience laboratory. The role involves customer communication, route logistics, vehicle and equipment upkeep, adherence to safety protocols, accurate sample handling, and timely deliveries. The Lead Courier works directly with laboratory management to support logistics operations. The position requires independent work with minimal supervision and frequent time on the road. Travel may include overnight trips and occasional weekend responsibilities. Work also takes place outdoors in varied weather and may involve remote or challenging locations.

Requirements

High school diploma or equivalent.
Clean driving record.
Ability to follow sample-handling protocols carefully and maintain accurate records.
Strong verbal communication skills for interacting with clients and laboratory personnel.
Ability to make timely decisions and adapt to changing schedules.
Ability to manage time effectively and meet deadlines.
Knowledge of and commitment to safety protocols when handling and transporting environmental compliance materials.
Strong organizational and time-management skills.

Nice To Haves

Experience in courier, delivery, or logistics work, preferably in a laboratory, environmental, or healthcare setting.
Knowledge of environmental sampling, preservation techniques, and chain-of-custody procedures.

Responsibilities

Contact compliance customers to develop weekly transport and testing schedules.
Establish weekly driving routes and assign couriers and vehicles.
Follow delivery and pickup routes and schedules, adjusting for urgent requests or changes.
Coordinate weekly test loads and customer requests with laboratory management.
Serve as the point of contact for courier staff.
Interact professionally with clients, responding to questions or concerns about transport protocols.
Coordinate setup of ISCO autosamplers and sample collection at customer sites.
Serve as a liaison between clients and laboratory personnel regarding sample handling and schedules.
Inspect laboratory courier vehicles and coordinate maintenance to keep them safe and operational.
Clean and maintain transport vehicles, sampling equipment, coolers, and other sample-related materials.
Transport environmental samples safely and efficiently, ensuring proper handling and preservation.
Comply with regulatory requirements and safety protocols.
Maintain appropriate sample storage conditions, including temperature control and secure containment.
Accurately document and log samples picked up and delivered, maintaining sample integrity and chain of custody.
Communicate sample collection or delivery discrepancies and issues to appropriate laboratory personnel.