Lead Coordinator

Porter Medical Center • Vergennes, VT

4d • Onsite

About The Position

The PMG Lead Coordinator provides day-to-day leadership and oversight of front office operations within the practice. This position supports the Practice Supervisor and Practice Administrator in supervising front desk staff, coordinating schedules and coverage, training and onboarding employees, monitoring workflow efficiency, and ensuring excellent patient service. The Lead Coordinator serves as a liaison between providers, clinical staff, billing teams, and patients to promote effective communication, operational excellence, and compliance with organizational policies and procedures.

Requirements

• High school diploma or equivalent required.
• Minimum of one (1) years of experience in a medical office or healthcare setting required.
• Strong communication, problem-solving, organizational, and customer service skills.
• Proficiency with Microsoft Office applications and healthcare information systems.

Nice To Haves

• Previous lead, supervisory, or team coordination experience preferred.
• Epic electronic health record (EHR) experience preferred.

Responsibilities

• Supervise and support front desk staff in daily operations.
• Assist with hiring, onboarding, training, scheduling, and performance management.
• Ensure efficient patient registration, scheduling, check-in, and check-out processes.
• Provide front office coverage as needed.
• Monitor workflow accuracy, customer service standards, and compliance requirements.
• Assist with patient payment collection, billing concerns, and revenue cycle processes.
• Facilitate communication among staff, providers, and leadership.
• Participate in process improvement initiatives and staff meetings.
• Perform other duties as assigned to support practice operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED