Placement Coordinator Lead

Highland Hospital•Rochester, NY

5d•Onsite

About The Position

The Highland Hospital Placement Coordinator Lead is responsible for all Placement Coordinator Functions, providing essential organizational support for the necessary hospital flow required to discharge patients so that we can serve patients with acute care needs. The Placement Coordinator provides expert support to the social work staff regarding the placement process for skilled nursing rehabilitation and long-term care. This includes knowledge of medical barriers, insurance regulations, financial and legal issues that could potentially hold up timely discharge of patients. This position facilitates the distribution of referrals, proactively identifies barriers for placement to reduce length of stay, collaborates/educates the social work team regarding the placement process, and coordinates efforts regarding insurance authorizations and appeals. They are also responsible for prompting the Social Work team regarding timely lab testing for successful discharge. The Placement Coordinator supplies facilities with additional information and negotiates for bed offers. The Placement Coordinator represents Highland Hospital and requires excellent interpersonal and customer service skills. This is a time-sensitive, multi-tasking job that requires the ability to take inputs from phone, pager, email, and fax. This position is also responsible for collecting data on all placements and formulating monthly statistics. The Placement Coordinator Lead additionally takes a leadership role within the Placement Office to anticipate, develop, and operationalize workflows between the Placement Office and Social Work Units at Highland Hospital. This position will train and supervise the Social Work Assistant role in the Placement office. Further, the Placement Coordinator Lead will take a lead position to proactively identify patients who present as medically/legally/socially complex for discharge (and before they are ALC) as well as our complex ALC patients awaiting placement. They will dedicate focused time and attention to include outreach/collaboration to the Social Work team to ensure all elements needed for a “successful packet” are prepped, along with outreach (phone calls and email follow-up) with Nursing Homes such that they are aware of the patient and we can receive all relevant feedback as to potential barriers for placement. The Placement Coordinator Lead will lead daily Placement Office Huddles to track and follow-up on outstanding items that require action on the part of the Social Work team and will attend interdisciplinary rounds and scatter rounds as appropriate to fulfill timely safe patient discharge from the hospital. They will also teach resident physicians regarding Discharge Bootcamp and act as a consultant to the interdisciplinary team.

Requirements

BSW or related human service degree, or an equivalent combination of education and experience.
4 or more years’ experience in health care Nursing Home Placement is preferred.
Knowledge of community resources and skilled nursing home environments in particular.
Computer savvy (Microsoft Suite, eRecord).
Leadership skills.
Critical thinking skills.
Risk screening, assessment, and interventional skills.
Excellent interpersonal skills.
Care planning skills.
Ability to process complex cases.
Ability to distribute SNF referrals and negotiate for beds.
Ability to showcase patients to SNF and LTC.
Ability to shift with changing landscapes.
Organized.
Ability to thrive under pressure.

Responsibilities

Provide essential organizational support for hospital discharge flow.
Offer expert support to social work staff regarding placement process for skilled nursing rehabilitation and long-term care.
Facilitate the distribution of referrals.
Proactively identify barriers for placement to reduce length of stay.
Collaborate and educate the social work team regarding the placement process.
Coordinate efforts regarding insurance authorizations and appeals.
Prompt Social Work team regarding timely lab testing for successful discharge.
Supply facilities with additional information and negotiate for bed offers.
Collect data on all placements and formulate monthly statistics.
Anticipate, develop, and operationalize workflows between the Placement Office and Social Work Units.
Train and supervise the Social Work Assistant role in the Placement office.
Proactively identify patients who present as medically/legally/socially complex for discharge and complex ALC patients awaiting placement.
Dedicate focused time and attention to outreach/collaboration with the Social Work team to ensure all elements needed for a “successful packet” are prepped.
Conduct outreach (phone calls and email follow-up) with Nursing Homes.
Lead daily Placement Office Huddles to track and follow-up on outstanding items.
Attend interdisciplinary rounds and scatter rounds as appropriate.
Teach resident physicians regarding Discharge Bootcamp.
Act as a consultant to the interdisciplinary team.