Lead Coordinator Marketing Support
About The Position
The Lead Coordinator Marketing Support handles general dispatch responsibilities and leads aspects of team coordination and technology support. The role manages marketing lead distribution and tour allotments, supports tour eligibility research and booking, maintains tour manifests and tracking reports, and processes Hilton Honors points for the marketing department. It also supports the department manager with team training and coverage for call-out shifts. The position also maintains internal documents and procedures, supports application troubleshooting and backup and recovery activities, collaborates with management to resolve issues, and contributes to the department’s technology development strategy, including identifying and prioritizing SharePoint Intranet features and applications.
Responsibilities
- Answer incoming phone calls in a timely and professional manner.
- Manage wave allotments and percentages for OPC/In-House marketing.
- Distribute leads based on Pre-Arrival performance.
- Research and determine Owner Tour eligibility for IPC Tours.
- Book tours received from Local Marketing Agents.
- Assist the Sales/Contracts department in creating new guest leads.
- Prepare and update tour manifests for the marketing department to manage and track wave allotments.
- Ensure On-Site and Pre-Arrival leads are allocated according to business rules.
- Communicate changes to percentages, waves, or tour times to the Marketing Team.
- Process and submit Hilton Honors points for the marketing department to corporate for posting, processing, and payments.
- Prepare Pre-Arrival tracking reports for management to monitor monthly Minimum Performance Standards.
- Update content as needed and develop and maintain a file management system for internal documents and procedures.
- Perform backup and recovery activities.
- Diagnose and troubleshoot problems with existing applications and communicate solutions to appropriate areas.
- Collaborate with management as needed to resolve issues.
- Participate in setting technology development strategy.
- Identify, recommend, and prioritize new SharePoint Intranet features and applications in conjunction with the department manager.
- Support the department manager with team training and coverage for call-out shifts.
- Execute general dispatch responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
