Lead Coordinator Marketing Support

Hilton Grand Vacations•Myrtle Beach, SC

About The Position

The Lead Coordinator Marketing Support handles general dispatch responsibilities for the marketing department and provides team leadership and technology support. The role manages leads, tour eligibility and bookings, tour manifests, wave allotments, and performance tracking. It also maintains internal documentation and procedures, supports SharePoint and existing applications, and assists the department manager with training and operational coverage.

Responsibilities

Answer incoming phone calls in a timely and professional manner.
Manage wave allotments and percentages for OPC/In-House marketing.
Distribute leads based on Pre-Arrival performance.
Research and determine Owner Tour eligibility for IPC Tours.
Book tours received from Local Marketing Agents.
Assist the Sales/Contracts department in creating new guest leads.
Prepare and update tour manifests to help the marketing department manage and track wave allotments.
Ensure On-Site and Pre-Arrival leads are allocated according to business rules.
Communicate changes to percentages, waves, or tour times to the Marketing Team.
Process and submit Hilton Honors points for the marketing department to corporate for posting, processing, and payments.
Prepare Pre-Arrival tracking reports for management to monitor monthly Minimum Performance Standards.
Work with the business to update content as needed.
Develop and maintain a file management system for internal documents and procedures.
Perform backup and recovery activities.
Diagnose and troubleshoot problems with existing applications and communicate solutions to appropriate areas.
Collaborate with Management to resolve issues.
Participate in setting technology development strategy.
Identify, recommend, and prioritize SharePoint Intranet features and applications with the department manager.
Support the department manager with team training.
Fill in for call-out shifts and execute general dispatch responsibilities.