Lead Conversion Specialist (Outbound Calling Agent)

Andersen Corporation/Renewal by Andersen•Tomball, TX

2d•$70,000 - $100,000•Onsite

About The Position

Renewal by Andersen of Houston is seeking to expand its Lead Conversion Team. This role focuses on outbound calling and appointment setting, contacting customers who have previously expressed interest in our products to schedule in-home consultations. It's a high-activity, performance-driven position for individuals comfortable with making outbound calls, working towards goals, and thriving in a fast-paced team environment. The position reports to the Lead Conversion Supervisor and ISC Leadership Team.

Requirements

High School diploma or equivalent
Strong verbal communication skills
Ability to build rapport and engage customers over the phone
Ability to follow scripts while maintaining a natural conversation
Strong organizational and documentation skills
Ability to handle a high volume of calls in a fast-paced environment
Basic computer and CRM navigation skills
Ability to work independently and as part of a team
Must be able to sit for extended periods of time
Must be able to hear and speak clearly
Sedentary work involving standard office and computer tasks

Nice To Haves

Outbound call center experience
Appointment setting or inside sales experience
Experience working in a performance-based environment

Responsibilities

Place a high volume of outbound calls to potential customers to schedule in-home consultations.
Follow up with Register-to-Win (RTW) event leads and database nurture leads.
Re-engage customers who previously expressed interest but did not schedule or canceled appointments.
Follow approved call scripts and communication guidelines.
Accurately document all call outcomes, notes, and next steps in the CRM system.
Maintain daily production targets, including call volume and performance metrics.
Schedule qualified appointments according to company guidelines.
Communicate with other departments as needed to verify or obtain information.
Participate in ongoing training, coaching, and performance development.