Lead Conversion Specialist - Houston, TX

Andersen•Tomball, TX

10h•Onsite

About The Position

Renewal by Andersen of Houston is seeking to expand its Lead Conversion Team. This role focuses on outbound calling and appointment setting to contact customers who have previously expressed interest in our products. The goal is to schedule in-home consultations. This is a high-activity, performance-driven role suitable for individuals comfortable with making outbound calls, working towards goals, and thriving in a fast-paced team environment. The position offers a base pay of $19/hour plus bonuses.

Requirements

High School diploma or equivalent
Strong verbal communication skills
Ability to build rapport and engage customers over the phone
Ability to follow scripts while maintaining a natural conversation
Strong organizational and documentation skills
Ability to handle a high volume of calls in a fast-paced environment
Basic computer and CRM navigation skills
Ability to work independently and as part of a team

Nice To Haves

Outbound call center experience
Appointment setting or inside sales experience
Experience working in a performance-based environment

Responsibilities

Place a high volume of outbound calls to potential customers to schedule in-home consultations
Follow up with Register-to-Win (RTW) event leads and database nurture leads
Re-engage customers who previously expressed interest but did not schedule or canceled appointments
Follow approved call scripts and communication guidelines
Accurately document all call outcomes, notes, and next steps in the CRM system
Maintain daily production targets, including call volume and performance metrics
Schedule qualified appointments according to company guidelines
Communicate with other departments as needed to verify or obtain information
Participate in ongoing training, coaching, and performance development