Lead Community Outreach Coordinator (Full Time - 40 hours per week)

RAINBOW HOUSING ASSISTANCE CORPORATION•Glendale, AZ

About The Position

The Lead Community Outreach Coordinator serves as a liaison between Rainbow and its current and prospective customers. The role shares Rainbow’s free programs and services and supports low-income individuals, families, seniors, Veterans, and people with disabilities in pursuing social and economic advancement. It provides customer service centered on customer solutions, inquiries, and satisfaction, and organizes and coordinates resource and social events at locations where services are provided. The coordinator supports day-to-day program delivery by providing information and referral resources, communicating and collaborating across organizational divisions, maintaining current referral and partnership lists, distributing educational materials, and identifying ways to improve program efficiency and reach underserved communities. The role also cultivates relationships with key partners and supporting organizations. Community outreach duties include managing inbound and outbound calls, identifying customer needs, researching issues, providing resources or solutions, explaining Rainbow’s programs and services, maintaining customer records in the National Outreach Division database, forwarding resident opportunity reviews and relevant information for follow-up, and compiling data for reporting and entry into the company portal. Event coordination includes organizing events at served multifamily communities nationwide, coordinating schedules and spaces with onsite property management, and arranging attendance by local vendors, agencies, nonprofits, and service providers.

Requirements

Previous experience in a customer support role.
Strong phone and verbal communication skills and active-listening skills.
Ability to multitask, set priorities, and manage time effectively.
Proficiency with Microsoft Office programs.
Excellent communication and interpersonal skills.
Problem-solving and decision-making skills.
Ability to organize time effectively, work independently, handle confidential material, and work well under pressure.
Computer proficiency in database management.
Highly organized, detail-oriented, accurate, and takes initiative.
Preferred three to five years of experience in social services or related fields, designing and delivering community-based programs and services, preferably in a nonprofit setting.

Nice To Haves

Three to five years of experience in social services or related fields, designing and delivering community-based programs and services, preferably in a nonprofit setting.

Responsibilities

Provide information about Rainbow’s programs and services and referral resources to individuals facing income barriers.
Communicate and collaborate regularly with all divisions of the organization.
Keep referral and partnership lists current and accessible.
Facilitate distribution of educational materials.
Identify program efficiencies and ways to better reach underserved communities through outreach and program improvements.
Cultivate relationships with key partners and supporting organizations.
Manage inbound and outbound customer calls promptly.
Identify customer needs, clarify information, research issues, and provide resources, solutions, or alternatives.
Explain Rainbow’s programs and services to customers.
Build sustainable customer relationships and engage customers with attentive service.
Maintain organized records of conversations in the National Outreach Division database.
Email resident opportunity reviews and pertinent information to the responsible Resident Services Coordinator for follow-up, or handle them as appropriate.
Compile and maintain data for monthly and bi-monthly reporting.
Compile and retain data for accurate entry into the online company portal.
Organize events at served multifamily communities across the country.
Coordinate event dates and space with onsite property management.
Organize local vendors, agencies, nonprofits, and service providers to attend scheduled events.