Community Outreach Coordinator (Full-Time 40 Hours Per Week)

RAINBOW HOUSING ASSISTANCE CORPORATION•Glendale, AZ

About The Position

The Community Outreach Coordinator serves as a liaison between Rainbow and current and prospective customers. The role shares information about Rainbow’s free programs and services and supports low-income individuals, families, seniors, Veterans, and people with disabilities in advancing socially and economically. It provides customer service focused on resolving inquiries and supporting client satisfaction, and organizes and coordinates resource and social events at service locations. The coordinator supports day-to-day program delivery by providing information and referrals to people affected by income barriers. The position communicates regularly with leadership, the Director of Education, and Workforce Development; maintains accessible, up-to-date referral lists; and distributes educational materials internally. It also identifies ways to improve program efficiency and reach underserved communities through provider and community outreach and ongoing program improvements, while cultivating relationships with partners and supporting organizations. Community outreach work includes handling inbound and outbound calls, identifying customer needs, researching issues, providing resources or alternatives, describing available programs and services, and building customer relationships. The role sends resident opportunity reviews and relevant information to the responsible Resident Services Coordinator for follow-up, maintains data for monthly and bi-monthly reporting, attends available educational seminars, and works toward individual and team targets. Event coordination is also listed as a responsibility.

Requirements

Three to five years of experience in social services or related fields, designing and delivering community-based programs and services.
Previous experience in a customer support role.
Track record of exceeding quota.
Strong phone and verbal communication and active-listening skills.
Customer focus and adaptability to different personality types.
Ability to multitask, set priorities, and manage time effectively.
Proficiency with Microsoft Office suite programs.
Excellent communication and interpersonal skills.
Demonstrated ability to build relationships with volunteers, residents, coworkers, and supervisors at all levels.
Ability to organize time effectively, work independently, handle confidential material, and work well under pressure.
Computer proficiency in database management.
Highly organized, detail-oriented, accurate, and proactive.
Ability to manage multiple projects in a fast-paced environment.
Ability to work independently with minimal direct supervision and prioritize tasks.
Team-player attitude and ability to manage all aspects of the job.

Nice To Haves

Experience in a nonprofit setting.

Responsibilities

Provide information and referrals about programs and services to individuals impacted by income barriers.
Communicate regularly with Leadership, the Director of Education, and Workforce Development.
Ensure referral lists are current and accessible.
Facilitate distribution of educational materials internally.
Identify program efficiencies and opportunities to reach underserved communities through provider and community outreach and program improvements.
Cultivate relationships with key partners and supporting organizations.
Manage inbound and outbound calls promptly.
Identify customer needs, clarify information, research issues, and provide resources, solutions, or alternatives.
Describe available programs and services to customers.
Build sustainable customer relationships and engage customers through attentive service.
E-mail resident opportunity reviews and pertinent information to the responsible Resident Services Coordinator for follow-up.
Compile and maintain data for accurate monthly and bi-monthly reporting.
Attend educational seminars when available to improve knowledge and performance.
Meet personal and team qualitative and quantitative targets.
Organize and coordinate resource and social events where services are provided.