Lead Communications Engineer
About The Position
The Communication Technologies Engineer III is responsible for the operational and technical oversight of Stanford Health Care’s Communication Technologies solutions, including system architecture, engineering evaluations, and application support. The role supports applications and users across Stanford Medicine organizations and requires strong communication, collaboration, and partnership to streamline end-user experiences. As a subject matter expert, the engineer works with service leads and technology owners to guide continuous improvements to Communication Technologies processes using Lean and other process-improvement techniques. The role works with clinical and non-clinical team members at all levels to achieve organizational objectives. The position provides project leadership, defines and reports service metrics, gathers requirements, develops and integrates solutions, and provides hands-on engineering and support for Communication Technologies equipment and software. It also advises SHC departments on technical matters, conducts site walkthroughs, coordinates equipment procurement and installation, and establishes support models. Implementations and operations must comply with IAW, OSHPD, and other applicable facility, county, and state regulations. Employees are expected to treat coworkers and customers respectfully and model C-I-CARE customer-service behaviors.
Requirements
- Bachelor’s degree in a work-related field or discipline from an accredited college or university, or equivalent experience.
- Seven years of progressively responsible and directly related work experience.
- Demonstrable engineering, deployment, configuration, administration, and troubleshooting experience with Communication Technologies equipment and software, with a strong emphasis on hands-on design and implementation.
- Proven experience supporting IT projects from design through implementation and post-go-live support.
- Experience supporting users across technology areas.
- Ability to work reliably and independently with limited managerial oversight.
- Strong organizational skills, self-motivation, and ability to work as a team player.
- Strong written and verbal communication skills and command of the English language.
Responsibilities
- Provide project coordination and leadership for Communication Technologies services and solutions.
- Define, monitor, and report Communication Technologies service metrics.
- Work with IT Services leaders and clinical and business leaders to meet SHC needs and increase adoption of Communication Technologies services.
- Lead development of innovative clinical and non-clinical IT solutions to complex business problems, and work with management and IT teams to simplify existing solution architectures.
- Translate and communicate information and concepts about Communication Technologies services across groups and organizational levels.
- Gather functional and business requirements and definitions for service improvements.
- Design and integrate Communication Technologies systems for existing and future environments.
- Engineer, deploy, configure, administer, and troubleshoot Communication Technologies equipment and software, including hands-on design and implementation.
- Interface with SHC departments to provide technical advice, conduct site walkthroughs, design solutions, order, receive, and install equipment, and provide support models.
- Ensure compliance with IAW, OSHPD, and other applicable facility, county, and state regulations for clinical IT solution implementation and operation.
- Treat coworkers and customers with respect and consistently model C-I-CARE customer-service behaviors and best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
