Lead Collections Specialist

Luxer One•Mcclellan, CA

8d•$72,000 - $75,000•Hybrid

About The Position

At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last mile delivery at multifamily properties and offices, or click & collect orders in retail, we find the best solutions for our customers and ensure their success. We are seeking an experienced, detail-oriented Lead Collections Specialist to join our growing organization. As the Lead Collections Specialist, you will lead and support a team of 5-6 collection specialists to achieve collection goals. You will also assist the Accounting Manager in document preparation and interpret complicated financial information for the operations team and upper management.

Requirements

Bachelor’s degree in Accounting, Finance, or related field.
5–6 years of progressive collections experience, including leadership or team coordination responsibilities.
Proven track record of meeting or exceeding collection targets and reducing delinquency.

Responsibilities

Lead and support a team of 5-6 collection specialists to achieve collection goals
Assign and balance account portfolios and daily workload across team members
Provide guidance, coaching, and on-the-job training to improve team performance
Act as the first point of escalation for complex or sensitive accounts
Monitor team productivity and ensure adherence to collection schedules and follow-ups
Support audit requirements and maintain accurate financial records
Support supervisors in tracking team KPIs (collections %, aging buckets)
Investigate and resolve billing discrepancies and disputes
Support team goals by helping reduce overall delinquency and DSO
Monitor accounts receivable aging reports and identify past-due accounts
Manage a portfolio of key or high-risk accounts
Review and support resolution of billing disputes and payment delays
Approve or recommend payment plans, settlements, or escalations
Ensure consistent follow-up on delinquent accounts across the team
Coordinate with Billing, Sales, and Customer Service teams to resolve disputes.
Communicate customer issues impacting collections to leadership
Support initiatives to improve customer payment behavior and processes
Special projects as assigned.
Assist the accounting manager in preparing documents and interpreting complicated financial information for the operations team and upper management.