Lead Veterinary Receptionist
Veterinary Practice Partners•Littleton, MA
•Onsite
About The Position
Middlesex Veterinary Center is hiring a full-time Lead Client Services Representative to be the knowledgeable, welcoming leader at our front desk, setting the standard for client service and team excellence. Guide and mentor the front desk team while ensuring smooth workflow and exceptional client experiences. Confidently discuss procedures, coordinate appointments, and anticipate client needs to support stronger relationships and better patient care.
Requirements
- Previous experience in a veterinary or medical reception role is highly preferred.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in veterinary software systems is a plus.
- A genuine love for animals and a desire to contribute to their well-being.
Responsibilities
- Deliver outstanding, compassionate client service and set the tone for the front desk
- Act as a go-to resource for CSRs, offering support, guidance, and on-the-job coaching
- Assist with training and onboarding new front desk team members. Resolving conflicts among front desk staff members.
- Screening telephone calls calmly, professionally, and empathetically and assisting Practice Manager with escalated calls.
- Ensure accurate scheduling, check-in/check-out, and client communication
- Maintain strong knowledge of hospital services, policies, and pricing
- Support daily workflow by communicating effectively with doctors, technicians, and management
- Help ensure phones, emails, and online requests are handled promptly and consistently
- Model reliability, professionalism, and a positive attitude
- Assist with front desk coverage and scheduling needs as necessary
- Ensure accurate invoicing, estimates, and payment processing
- Help maintain organization and efficiency at the front desk
- Identify opportunities to improve client experience and front desk processes
- Adapt easily in a fast-paced, emotional, and ever-changing environment
Benefits
- medical, dental, vision for full-time.
- Paid time off.
- Employee pet discount
- 401(k) with a generous company.
- Employee referral bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
