Lead Clerk

WinCo Foods•Phoenix, AZ

9h•Onsite

About The Position

Assist management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager with general department operations as directed. Provide fast, friendly customer service, respond professionally to customer questions and complaints, and perform the duties of a grocery clerk, cashier and/or freight stocker while assisting assigned employees with their tasks. The role includes monitoring employee arrivals, breaks, lunches and departures; providing direction and leadership; and performing other related duties as assigned or needed. The position operates in a 24/7 environment with varied shifts, including nights, weekends and holidays. Employees may need to work in any area of the store and must follow company policies, applicable laws, and relevant food-handling and safety procedures.

Requirements

High school diploma or equivalent.
Communicate clearly and professionally, with strong verbal, written and interpersonal communication skills.
Establish and maintain good rapport with coworkers, supervisors, vendors, customers and others.
Provide leadership and maintain composure while professionally addressing difficult or angry customers, vendors and coworkers.
Understand company practices, policies and procedures well enough to judge and respond effectively to customer activity.
Demonstrate initiative and self-direction while performing multiple tasks simultaneously.
Conduct visual inspections and read reports, computer printouts, register screens and computer screens.
Perform basic arithmetic and compute weights and measures.
Perform primary duties efficiently and accurately, with honesty and integrity.
Meet the minimum age requirement: 18 in Montana and Oregon; 21 in all other states.
Consistently provide world-class customer service to internal and external customers.
Work varied shifts in a 24/7 operation, including nights, weekends and holidays.
Perform the duties described in the applicable grocery clerk, cashier and/or freight stocker job description.
Understand company practices through previous experience in the designated department or equivalent.
Use cleaning chemicals properly according to manufacturer guidelines and instructions.
Handle food products according to state and county laws and WinCo standards.
Reach, lift and maneuver objects of varying dimensions and weights up to 50 pounds frequently.
Stand for long periods; walk and move rapidly; and bend, stoop, twist and turn frequently.
Perform duties with mental alertness around potential hazards involving procedures, machines, equipment and work aids.
Understand state and federal regulations when certification is needed.
Hold a Food Handler's Certification where required by state law.

Responsibilities

Welcome, engage, serve and thank customers, maintaining an atmosphere of friendly and enthusiastic customer service.
Perform clerk duties in the designated grocery or freight department and, as applicable, cashier and freight-stocking duties.
Handle customer complaints and requests; approve checks; sell gift certificates; issue refunds; receive returned check payments; and answer customer questions.
Monitor area activities, customer traffic flow and checkout-lane coverage.
Maintain cleanliness and eye appeal of work areas, storage areas, equipment and retail displays; clean by mopping, sweeping and removing garbage.
Keep the department or area clear of excess carts, baskets and garbage.
Monitor employee arrivals, breaks, lunches and departures in the area of responsibility.
Communicate regularly with the immediate supervisor and assist as needed or directed.
Provide clerks with direction and leadership, demonstrate and perform clerk responsibilities and assigned tasks, and answer employee questions.
May monitor cashier money-handling procedures and assist with scan-system procedures, including UPC and pricing issues.
May stock department racks, shelves, displays and coolers; use cleaning materials and department equipment; pull cardboard; face walls and aisles; and perform cashiering duties.
Maintain awareness of customer and employee safety.
Stock and rotate merchandise in any store area as needed.
Perform other duties as assigned or needed.