HHA Lead Scheduler

Samaritan•Mount Laurel, NJ

16d•$18 - $27

About The Position

The Lead CHHA Scheduler coordinates Certified Home Health Aide (CHHA) visits so patients receive timely and appropriate personal care services. The role processes service requests and frequency changes, reviews daily admissions, coordinates aide assignments for new patients, and shares patient information and functional status with assigned CHHAs. It documents assignments and scheduling updates in the electronic medical record and communicates staffing assignments and changes to hospice teams, facility staff, patients, and families. The position monitors aide availability, responds to service requests and complaints, runs daily DME communication reports, and coordinates equipment exchanges for new admissions when requested. It uses Netsmart and Mobile Caregiver+ to support scheduling, manages schedules and time-off requests, and oversees time and attendance for HHAs and HHA Schedulers. The Lead provides guidance to HHA Schedulers and promotes effective operations and compassionate customer service. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Proven ability to lead others.
Positive attitude and strong customer service skills.
Effective verbal communication and interpersonal skills.
Excellent organizational, multitasking, and time-management abilities.
Strong computer skills, including Microsoft Office, Excel proficiency, and database applications.
Ability to prioritize competing demands and demonstrate sound judgment in a fast-paced environment.
Ability to communicate professionally and compassionately with patients, families, healthcare professionals, and team members.

Nice To Haves

2–3 years of previous scheduling experience preferred.
Knowledge of medical terminology is helpful.

Responsibilities

Coordinate and schedule CHHA visits to ensure patients receive timely and appropriate personal care services.
Receive and process requests for HHA services and frequency changes from nursing staff and admission reports.
Review daily admissions and coordinate aide assignments for new patients.
Provide patient information and communicate functional status to assigned CHHAs.
Accurately document HHA assignments and scheduling updates in the electronic medical record (EMR).
Notify hospice teams of CHHA assignments and communicate scheduling changes, including PTO, callouts, and assignment changes.
Communicate CHHA assignments and unexpected staffing vacancies to designated facility staff.
Monitor CHHA availability and communicate with patients and families awaiting HHA services.
Run daily DME communication reports and coordinate equipment exchanges for new admissions when requested.
Use Netsmart and Mobile Caregiver+ to maintain efficient and accurate HHA scheduling.
Manage schedules and time-off requests for HHAs and HHA Schedulers.
Oversee HHA and Scheduler time and attendance.
Provide leadership and guidance to HHA Schedulers to support efficient daily operations.
Promote customer service and communication among schedulers, patients, families, vendors, and Samaritan team members.
Maintain communication with patients' families, facility staff, CHHAs, and hospice teams.
Respond courteously, compassionately, and empathetically to service requests and complaints from internal and external customers.
Perform other duties as assigned.