Chief of Staff; Senior Lead Business Execution Consultant

Wells Fargo Bank•Charlotte, NC

1d•Hybrid

About The Position

Wells Fargo is seeking a Lead Change & Business Enablement Consultant within the Change and Business Enablement organization in Fraud & Claims Management (FCM) as part of Global Operations. This role serves as a senior execution leader and business operator within the FCM-Change and Business Enablement organization, supporting the end‑to‑end lifecycle of work across FCM, from demand intake and impact assessment through execution and operational readiness. The role functions as a strategic partner to the Head of FCM-Change and Business Enablement, operating as a proxy in key forums and driving integration across change delivery, business management, and operational enablement functions.

Requirements

7+ years of experience in Business Execution, Change-Management, Program Management, Strategic Operations, or related experience, or equivalent demonstrated through work experience, training, military experience, or education

Nice To Haves

7+ years’ experience working as senior execution partner supporting day to day management of the organization and driving prioritization, alignment, and follow through across key initiatives, conducting meetings, creating, and delivering executive-level presentations, and status reporting
Demonstrated proficiency supporting executive leadership, including expert-level preparation of leadership‑ready materials and facilitation of decision-making
5+ years of experience capturing and documenting complex business and functional requirements which may include workflows, process maps, or business processes
Strong ability to operate independently, manage multiple priorities, and drive outcomes in ambiguous environments
Proven experience leading complex, cross‑functional initiatives in a large, regulated organization
Strong communication and influencing skills, with the ability to align stakeholders without direct authority
Experience with intake, portfolio management, impact assessment, and prioritization processes
Experience in business management functions such as capacity planning, workforce management, financial tracking, or investment planning
Background in financial services, fraud, claims, or operations environments
Experience working in governance, risk, or highly regulated environments
Demonstrated ability to identify operational gaps and implement scalable solutions

Responsibilities

Serve as a senior execution partner to the Head of FCM-Change & Business Enablement, supporting day‑to‑day management of the organization and driving prioritization, alignment, and follow‑through across key initiatives
Own end‑to‑end Business Unit Reviews (BURs) for FCM, including development of executive materials, synthesis of performance, financial, and risk data, and coordination across senior leadership
Partner with intake and portfolio management leaders to streamline demand intake, impact assessment, and prioritization processes across all FCM work (Big C, small c, and external demand)
Translate intake and portfolio outputs into a consolidated view of work impacting operations, including change initiatives, staffing impacts, and readiness requirements
Establish and manage routines that provide operations and leadership with clear, forward‑looking visibility into work in flight and upcoming impacts
Lead core business management functions, including capacity and headcount planning, financial tracking, and investment planning for the FCM change portfolio
Support execution readiness by coordinating across Product, Operations, Technology, Risk, and Finance to align on scope, dependencies, risks, and timing
Identify and implement opportunities to streamline processes, eliminate duplication, and improve execution discipline across intake, portfolio management, and business operations
Act as a trusted advisor and problem solver, stepping into complex or ambiguous situations to drive clarity, coordination, and resolution
Represent FCM Change & Business Enablement in leadership forums, influencing decisions and driving alignment across stakeholders
Act as a Business Execution advisor to leadership to drive performance and initiatives, and develop and implement information delivery or presentations to key stakeholders and senior management
Lead the strategy and resolution of highly complex and unique challenges related to Business Execution that require solid analytical skills, extensive knowledge of Business Execution, and understanding of business, delivering longer term and large-scale solutions
Provide vision, direction, and expertise to senior leadership for implementing innovative and significant business solutions that are large scale and cross organizational
Lead team meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
Provide direction to a cross functional team using business expertise