Lead Certified Medical Assistant - Internal Medicine
About The Position
The Lead Medical Assistant is the on-site clinical operations leader responsible for executing the Duly Primary Care model at the clinic level. The role supports providers directly while leading day-to-day clinical workflows, coaching Medical Assistants, and reinforcing accountability to performance standards. It combines hands-on patient care with team guidance and operational responsibilities, and offers a pathway to future leadership opportunities. This is a full-time, 40-hour-per-week position based in Joliet, Illinois. Office hours are Monday through Friday, 8:00 a.m. to 5:30 p.m., with one late night per week and one Saturday per month. Travel is as needed.
Requirements
- High school diploma or GED.
- Graduate of an accredited Medical Assistant or Paramedic program.
- CPR certification.
- At least 2 years of MA/CMA experience, preferably in the medical field.
Nice To Haves
- Medical Assistant certification or registration is preferred but not required.
Responsibilities
- Provide direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks.
- Support efficient patient flow and maintain an organized clinical environment.
- Coordinate day-to-day care-team activities to support smooth clinic operations.
- Serve as a resource for Medical Assistants by providing guidance, direction, and support.
- Assist with onboarding, training, and development of clinical staff.
- Reinforce standard workflows and promote consistency across the team.
- Maintain adherence to clinical protocols, safety standards, and documentation requirements.
- Collaborate with providers, clinic leadership, and front desk staff to support a cohesive patient experience.
- Communicate across teams and escalate issues as appropriate.
- Support implementation of workflow improvements and organizational initiatives.
- Support management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion.
- Assist with phone support and coordinate patient access needs in partnership with clinic leadership.
- Work with providers on patient outreach, including scheduling follow-ups and preparing patient communications as needed.
- Review reports and workflows to ensure processes are followed and operational expectations are met.
- Ensure compliant collection of co-pays and adherence to cash-handling processes, including reconciliation and deposits.
- Conduct routine clinic walk-throughs to ensure a clean, safe, and compliant environment, including monitoring expired medications and proper disposal practices.
- Support training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current.
- Monitor clinic support functions such as transportation and housekeeping, as applicable.
- Assist with team scheduling and coordination, including providing input on staffing needs, overtime, and time-off requests.
- Collaborate with clinic leadership and administrative teams on operational planning and execution.
Benefits
- Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
- Mental health benefit at no cost.
- Employer-provided life and disability insurance.
- $5,250 tuition reimbursement per year.
- Immediate 401(k) match.
- 40 hours of paid volunteer time off.
- Culture committed to community engagement and social impact.
- Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
- Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.
- Additional compensation may be available through shift differentials, bonuses, and other incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
