Lead Cashier

Ulta Beauty, Inc.•Springfield, MO

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining cashwrap cleanliness, organization, and overall presentation. This role supports cashier training and associate cross-training, leads and influences peers, and helps drive sales, guest experience, and loyalty results, including credit. The Lead Cashier supports the leadership team with register opening and closing functions, cashier chat-ins and chat-outs, and associate exit inspections. The position emphasizes exceptional guest service, process excellence, compliance, and achieving store goals. The Lead Cashier contributes to retail and service sales, omnichannel performance, guest loyalty, and shrink goals. They engage guests, personalize service, recommend products and services, handle sales, refunds, and exchanges, connect guests with associates for services and demonstrations, and support appointments and in-store events. They maintain cashwrap displays and supplies, assist with training, promote loyalty programs, help uphold store standards and policies, and protect company assets. The role requires a flexible schedule that includes days, evenings, weekends, and holidays. The position cannot be held by a minor; associates hired or promoted into it must be at least 18 years old. The work involves continuous mobility and coordination throughout the store, frequent bending and other movements, and frequent lifting or moving of items weighing up to 25 pounds.

Requirements

High school diploma is preferred.
Two years of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
Ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Must be at least 18 years old.
Must be available to work a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

Contribute to store goals for retail and service sales, omnichannel performance, guest loyalty (including credit), and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt and regular attendance.
Support the leadership team with cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, and services and their ingredients and benefits.
Promote the guest loyalty program, credit, and Ulta Beauty app; encourage associates to support individual and store goals.
Assist with training new cashiers and cross-training other associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized service and following system prompts.
Participate in ongoing training, including brand and category education.
Collaborate with store managers and associates to help grow the business.
Follow company policies, procedures, standards, and dress code.
Ensure transactions are completed and cash and media are controlled according to company procedures.
Complete select register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards throughout the cashwrap, sales floor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following workplace safety, inventory control, and loss prevention procedures.
Complete other operational tasks as directed.