Lead Cashier

Ulta Beauty, Inc. • Sandusky, OH

4d • Onsite

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining cashwrap cleanliness, organization, and overall presentation. The role supports cashier training and associate cross-training, helps lead and influence peers, and drives sales, guest experience, and loyalty results, including credit. The Lead Cashier also supports the leadership team with select register opening and closing functions, associate exit inspections, and cashier chat ins and outs. The position centers on delivering exceptional guest experiences, following operational procedures and compliance standards, and helping achieve store goals.

The role includes assisting guests with purchases, returns, exchanges, appointments, services, and events; maintaining cashwrap displays and supplies; promoting Ulta Beauty’s loyalty program and app; and collaborating with store associates and managers. Lead Cashiers help uphold company policies, dress code, cleanliness, safety, inventory control, and loss-prevention standards.

The position requires a flexible schedule that may include days, evenings, weekends, and holidays. It involves continuous mobility and object coordination, frequent bending and other movements, and frequent lifting or moving of up to 25 pounds. The position cannot be held by a minor; associates hired or promoted into the role must be at least 18 years old.

Requirements

• High school diploma is preferred.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience is preferred.
• Ability to delegate, multitask, and problem-solve.
• Knowledge of and passion for guest service, with competency in selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Experience exceeding sales goals and training new hires.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
• Must be at least 18 years old.
• Availability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store goals for retail and service sales, omni-channel, guest loyalty including credit, and retail shrink.
• Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
• Handle sales, refunds, and exchanges courteously.
• Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events.
• Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt, regular attendance.
• Support cashier chat ins and outs and associate exit inspections as needed.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Promote the guest loyalty program, credit, and Ulta Beauty app, and encourage associates to meet loyalty goals.
• Assist with training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to support productivity and performance.
• Promote cashier accountability for personalized service and following system prompts.
• Participate in ongoing brand and category training.
• Collaborate with managers and associates throughout the store to help grow the business.
• Follow Ulta Beauty policies, procedures, standards, and dress code.
• Ensure transactions are completed and cash and media are controlled according to company procedures.
• Complete select register opening and closing functions as directed by the manager on duty.
• Maintain cleanliness and store standards throughout the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by following workplace safety, inventory control, and loss-prevention standards.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED