Lead Cashier

Ulta Beauty, Inc.•Gretna, NE

10d

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining cashwrap cleanliness, organization, and visual standards. The role assists with training new cashiers and cross-training other associates, and leads and influences peers to support strong performance. The Lead Cashier supports sales, guest experience, loyalty and credit results, compliance, and operational procedures. The position also supports leadership with register opening and closing functions, cashier chat-ins and chat-outs, and associate exit inspections. It calls for a focus on guest experience, process excellence, and achieving store goals through personalized service and communication about the benefits of Ulta Beauty’s loyalty program. The Lead Cashier provides guest service, handles sales, refunds, and exchanges, supports appointments and in-store events, and maintains cashwrap displays and supplies. The role collaborates with store leadership and associates, participates in ongoing training, and helps maintain store standards, safety, inventory control, and loss prevention. The schedule is flexible and includes days, evenings, weekends, and holidays. The position cannot be held by a minor; associates must be at least 18 years old.

Requirements

High school diploma preferred.
Two years of relevant work experience, or an equivalent combination of education and relevant work experience, preferred.
Ability to delegate, multitask, and problem-solve.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, exercise good judgment in ambiguous situations, and be flexible and adaptable.
Must be at least 18 years old.
Availability to work a flexible schedule including days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omni-channel performance, guest loyalty (including credit), and retail shrink.
Greet and engage guests, personalize service, and recommend products and services.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt, regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, and services, and use that knowledge to serve guests.
Explain the benefits of the loyalty program, credit, and the Ulta Beauty app, and encourage associates to support loyalty and credit goals.
Assist with training new cashiers and cross-training other associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for delivering personalized guest experiences and following system prompts.
Participate in ongoing brand and category training.
Collaborate with managers and associates throughout the store to help grow the business.
Follow company policies, procedures, standards, and dress code.
Ensure transactions are completed and cash and media are properly controlled according to company procedures.
Complete register opening and closing functions as directed by the manager on duty.
Maintain cleanliness and store standards in the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory-control, and loss-prevention procedures.
Complete other operational tasks as directed.