Lead Cashier

Ulta Beauty, Inc.•Westminster, CO

1d•Onsite

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, and visually appealing cashwrap standards. The role supports the leadership team with register opening and closing functions, associate exit inspections, and cashier chat-ins and chat-outs. The Lead Cashier helps train new cashiers and cross-train other associates, and leads peers in delivering guest service and meeting sales, loyalty, and credit goals. The position contributes to store performance through exceptional guest service, product and service recommendations, loyalty-program engagement, appointment booking, and support for in-store events. The Lead Cashier maintains cashwrap displays and supplies, follows company procedures and compliance standards, helps protect company assets, and supports cleanliness and operational standards throughout the store. The position requires a flexible schedule that includes days, evenings, weekends, and holidays. The Lead Cashier must be at least 18 years old. Work involves continuous mobility and object handling, frequent bending and other movements, and frequent lifting or moving of up to 25 pounds. The listed pay range is $16.50–$24.75 per hour, with exact pay based on factors including qualifications, experience, shift, and location. Eligible associates may earn overtime as required by law. Full-time positions are eligible for paid time off and health, dental, vision, life, and disability benefits; part-time positions are eligible for dental, vision, life, and disability benefits.

Requirements

At least 18 years of age; the role cannot be held by a minor.
Proven ability to delegate, multitask, and solve problems.
Knowledge of and passion for guest service, with competency in selling.
Experience addressing guest concerns and questions promptly and professionally.
Demonstrated experience exceeding sales goals and training new hires.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Ability to work independently and as part of a team.
Ability to build and maintain strong customer relationships.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and adapt flexibly.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to meet the role's physical demands, including frequent lifting or moving of up to 25 pounds.

Nice To Haves

High school diploma.
Two years of relevant work experience, or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, omnichannel performance, guest loyalty including credit, and retail shrink.
Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
Handle sales, refunds, and exchanges courteously.
Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Complete cashier chat-ins and chat-outs and associate exit inspections as needed.
Stay informed about industry trends, products, services, ingredients, and benefits.
Explain the guest loyalty program, credit offerings, and Ulta Beauty app to guests, and lead associates in supporting loyalty and credit goals.
Assist with training new cashiers and cross-training associates in cashiering.
Engage and influence peers to support productivity and performance.
Promote cashier accountability for personalized guest experiences and adherence to system prompts.
Participate in ongoing training, including brand and category education.
Collaborate with store managers and associates to grow the business.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Ensure transactions are completed and cash and media are controlled according to company procedures.
Complete assigned register opening and closing functions.
Maintain cleanliness and store standards in the cashwrap, salesfloor, restrooms, backroom, and break area.
Protect company assets and minimize loss by following safety, inventory control, and loss-prevention procedures.
Perform other operational tasks as directed.