Lead Cashier

Ulta Beauty, Inc. • Thousand Oaks, CA

4d • Onsite

About The Position

The Lead Cashier is responsible for efficient guest transactions and maintaining clean, organized, guest-ready cashwrap standards. The role supports cashier training and cross-training, collaborates with and influences peers, and helps drive sales, guest experience, loyalty, and compliance results. The Lead Cashier supports store leaders with register opening and closing functions, associate exit inspections, and cashier check-ins and check-outs.

The position focuses on providing personalized guest service, promoting products and services, supporting appointments and in-store events, and communicating the benefits of the Ulta Beauty loyalty program, including credit and the Ulta Beauty app. It also involves maintaining cashwrap supplies and displays, following company policies and procedures, and helping maintain store cleanliness, safety, inventory control, and loss prevention standards.

Requirements

• High school diploma is preferred.
• Two years of relevant work experience, or an equivalent combination of education and relevant work experience, is preferred.
• Demonstrated ability to delegate, multitask, and problem-solve.
• Knowledge of and passion for guest service, with competence in selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Experience exceeding sales goals and training new hires.
• Proficiency with basic technology, such as point-of-sale systems and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Must be at least 18 years old; the role cannot be held by a minor.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• High school diploma.
• Two years of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

• Contribute to store retail and service sales, omnichannel, guest loyalty and credit, and retail shrink goals.
• Provide exceptional guest service by greeting and engaging guests, personalizing service, and recommending products and services.
• Handle sales, refunds, and exchanges courteously.
• Connect guests with associates for makeup applications, skincare analysis, and product demonstrations.
• Book appointments and support services and in-store events.
• Replenish, organize, and maintain cashwrap displays, supplies, and impulse fixtures.
• Maintain prompt and regular attendance.
• Support cashier check-ins and check-outs and associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and share relevant knowledge with guests.
• Promote the loyalty program, credit, and Ulta Beauty app; lead associates in supporting loyalty goals.
• Assist with training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to support productivity and performance.
• Promote cashier accountability for personalized guest experiences and following system prompts.
• Participate in ongoing brand, category, and professional development training.
• Collaborate with store managers and associates to grow the business.
• Follow company policies, procedures, standards, and dress code.
• Ensure transactions and control of cash and media are completed according to company procedures.
• Complete register opening and closing functions as directed by the manager on duty.
• Maintain cleanliness and store standards throughout the cashwrap, sales floor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by following safety, inventory control, and loss prevention procedures.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed