Lead Case Manager (Mission Valley), Safe Parking Program

Jewish Family Service of San Diego • San Diego, CA

1d • Onsite

About The Position

The Lead Case Manager for the Safe Parking Program provides homeless services, housing navigation, case management, advocacy, and supportive services to families and individuals living in their vehicles. The role conducts participant intakes and assessments, develops service plans, and coordinates resources to help clients achieve long-term housing stability. The Lead Case Manager also mentors and supports Case Managers, helping ensure high-quality service delivery and effective client support. This position reports to the Site Supervisor.

The position is full-time, non-exempt, and onsite in Mission Valley. The regular schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m., with possible evening, weekend, and holiday work. The listed pay rate is $24–$26 per hour.

Jewish Family Service of San Diego describes itself as a client-centered, impact-driven organization serving the broader community. It states that it is an equal opportunity employer and that applicants are considered without regard to protected characteristics.

Requirements

• At least one year of experience in a similar role involving housing or homelessness case management services, self-sufficiency services, or an equivalent combination of training, education, and experience.
• Excellent communication skills and desire to work in a team environment.
• Knowledge of local social services and community resources.
• Knowledge of Clarity data entry and homeless court referrals.
• Comfort using a computerized client management system.
• Experience working with people in crisis, implementing brief interventions, and researching resources that address the impacts of poverty.
• Ability to work a flexible schedule, including regular evening hours and weekends.
• Comfort working in an environment where multiple languages are spoken.
• Sensitivity to cultural differences among the organization’s and program’s service populations.
• Ability to show unconditional positive regard for clients seeking support through the Safe Parking Lot Program.

Nice To Haves

• Bilingual English/Spanish skills.
• Previous use of an HMIS system.
• Previous training in Motivational Interviewing.

Responsibilities

• Lead by example in the duties for which the role provides mentorship.
• Conduct intakes and assessments for new participants.
• Develop service plans focused on financial stability and rehousing.
• Provide individualized resources and referrals to community programs to increase access to supportive services.
• Manage work effectively and collaborate with staff at all levels and with clients.
• Support Case Managers, communicate their needs, and escalate issues to the Supervisor.
• Assist with weekly workflows in coordination with the Supervisor.
• Follow up regularly and consistently with clients on the caseload.
• Collaborate with other service providers to ensure comprehensive services for program participants.
• Maintain current client records in client management systems.
• Complete required program statistics reporting accurately and on time.
• Provide a high level of customer service.
• Assist with oversight of interns during program operations.
• Meet for supervision biweekly.
• Perform other duties as assigned.

Benefits

• Generous employer 401(k) contributions.
• Employer-covered life insurance.
• Paid vacation time and sick leave.
• 15 paid holidays, including Federal and Jewish holidays when they fall on a normally scheduled workday, and floating holidays.
• Two Wellness Days per year to support employees’ mental wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed