Lead Case Manager - Bilingual - Spanish/English -JOR

National Youth Advocate Program • Madison, WI

5d

About The Position

The Lead Case Manager at La Jornada coordinates case management and safe and timely release services for youth and families. The position provides daily supervision, mentoring, case consultation, and support to the case management team, including training staff on child welfare topics and ensuring required training is completed. The Lead Case Manager also provides child-facing services on-site and may maintain a caseload as needed.

The role collaborates with a cross-functional service delivery team, foster parents, and program staff to support youth and families. It includes travel as needed to provide or support services, as well as participation in ongoing quality improvement activities. The position requires bilingual English/Spanish fluency and a commitment to advocating for children and families.

Requirements

• Master’s degree in behavioral sciences, human services, or social services from an accredited institution, or a bachelor’s degree and at least 3 years of progressive employment experience demonstrating supervisory and case management experience.
• Sincere commitment to serving and advocating for youth and families.
• Valid professional license as required and acceptable under state or contract regulations.
• Must be at least 21 years old at the time of hire.
• Must drive a personal vehicle for work and have a valid driver’s license, a vehicle in good working order, and auto liability insurance coverage of $100,000/$300,000.
• Fluent in English and Spanish.
• Proficient with desktop and laptop computers, internet search, people management programs, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Willingness to work flexible and non-traditional hours to serve foster caregivers, families of origin, and persons served.
• Desire and ability to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.
• Excellent written and verbal communication skills.
• Compassionate attitude and strong understanding of child development.
• Nurturing teaching approach.

Responsibilities

• Perform all work in a manner consistent with NYAP’s mission, values, and philosophies.
• Provide daily supervision, mentoring, case consultation, and support to the case management team.
• Train and supervise staff.
• Coordinate safe and timely release services in collaboration with the cross-functional service delivery team.
• Travel as needed to provide and support services to youth and families in compliance with organizational, contract, and regulatory requirements.
• Complete required training and ensure the case management team completes required training in a timely manner.
• Establish and maintain strong relationships with assigned foster parents.
• Support program staff in locating and assessing potential sponsors, gathering sponsor information, and determining sponsor suitability.
• Guide and support staff in safety assessment, crisis response, and behavioral stabilization services to promote the safety and stability of children.
• Participate in monthly or quarterly Continuous Quality Improvement activities.
• Maintain a caseload as needed.
• Perform other duties as requested.

Benefits

• 33 paid days off each year: 11 holidays and 22 days of PTO.
• Healthcare benefits for the employee and their family.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer Hours Off, including half-day Fridays and work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing trainings and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior