Lead Case Manager - Bilingual - Spanish/English -JOR

NATIONAL YOUTH ADVOCATE PROGRAM • Madison, WI

6d • Onsite

About The Position

The Lead Case Manager at La Jornada coordinates case management and safe and timely release services for youth and families. The role provides daily supervision, mentoring, consultation, and support to case managers; trains and supervises staff; and ensures the team completes required child welfare training. The Lead Case Manager also provides child-facing services on-site, collaborates with a cross-functional service delivery team, and may maintain a caseload as needed. Travel and flexible, non-traditional hours are required to support youth, families, and foster caregivers.

Requirements

• Master’s degree in behavioral sciences, human services, or social services from an accredited institution, or a bachelor’s degree and at least three years of progressive employment experience demonstrating supervisory and case management experience.
• Sincere commitment to service and advocacy for youth and families.
• Valid professional license as required and accepted by state or contract regulations.
• At least 21 years of age at the time of hire.
• Valid driver’s license, a vehicle in good working order, and auto liability insurance coverage of $100,000/$300,000; driving a personal vehicle for the job is required.
• Fluency in English and Spanish.
• Proficiency with desktop and laptop computers, internet search, people management programs, smartphones, tablets, printers, fax machines, photocopiers, and word processing, spreadsheet, and database software.
• Willingness to work flexible and non-traditional hours in service of foster caregivers, families of origin, and persons served.
• Ability and desire to advocate for children facing behavioral health, immigration, educational, legal, developmental, and socioeconomic challenges.
• Excellent written and verbal communication skills.
• Compassionate attitude and strong understanding of child development.
• Nurturing teaching approach.

Responsibilities

• Perform work consistent with the National Youth Advocate Program’s mission, values, and philosophies.
• Provide daily supervision, mentoring, case consultation, and support to the case management team.
• Train and supervise staff.
• Coordinate safe and timely release services in collaboration with the cross-functional service delivery team.
• Travel as needed to provide and support services to youth and families in compliance with organizational, contract, and regulatory requirements.
• Complete required training and ensure the case management team completes required training in a timely manner.
• Establish and maintain strong relationships with assigned foster parents.
• Support program staff in locating and assessing potential sponsors, gathering information, and determining sponsor suitability.
• Guide and support staff in safety assessments, crisis response, and behavioral stabilization services to promote children’s safety and stability.
• Participate in Continuous Quality Improvement activities monthly or quarterly.
• Maintain a caseload as needed.
• Perform other duties as requested.

Benefits

• 33 paid days off each year: 11 holidays and 22 days of PTO.
• Healthcare benefits for employees and their families.
• Pet insurance with discounts and reimbursements.
• 401(k).
• Summer hours off, including half-day Fridays and work anniversary trips.
• Mileage reimbursement.
• Phone allowance.
• Student loan repayment assistance.
• CEUs and ongoing training and education.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager