Lead Case Manager Residential Programs

Metropolitan Ministries•Tampa, FL

8d•Onsite

About The Position

This position provides in-office case management services to families within the emergency shelter program; evaluates and assesses immediate needs; oversees accurate data quality of all files upon client entry. The Lead Case Manager connects families with services and resources. In addition, the Lead Case Manager is responsible for the outcomes reports prior to exit from Emergency Shelter and Kitchenette housing program.

Requirements

Bachelor’s degree in Social Work or Human Services field preferred.
3-5 years of Case Management experience.
Must be knowledgeable about homeless issues, with experience working with individuals with mental health/substance abuse issues and/or be willing to seek continuing education related to the homeless population with opportunities for certification or licensure.
Work towards obtaining licensed supervisor status to provide supervision to registered interns.
Bilingual (Spanish) preferred.
Must be able to work within a multi-disciplinary team framework; strong interpersonal skills; strong oral and written communications skills; dependability; demonstrates maturity and sensitivity to cultural and individual differences in clients served; ability to handle job related matters in a professional, diplomatic, and confidential manner; willing to work with minimal supervision, yet be able to accept direction; well organized and detail oriented.
Requires heart for ministry.
Requires understanding of poverty, a high degree of maturity, strong inter-personal skills and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
Ability to deescalate clients on the edge of verbal or physical violence.
Ability to work as part of a team within a multi-disciplinary framework.
Demonstrates computer literacy with knowledge of Microsoft Word and Excel.
Requires oral and written communication skills and the ability to write reports and conduct and participate in meetings.
Must have adequate hearing and speaking ability as to take part in and provide sound oral communication and information.
Must be capable of working outdoors in sunlight and higher temperatures on occasion.
Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress.
Must be able to lift 20 lbs. or more.
Must demonstrate legal authorization to work in the United States.
Must pass required background pre-employment screening.
Must be able to communicate effectively in English.
Requires a valid driver’s license, a clean driving record and the ability to qualify for the Ministries’ driving program.

Nice To Haves

Bachelor’s degree in Social Work or Human Services field preferred.
Bilingual (Spanish) preferred.

Responsibilities

Provide weekly case-management services to assigned clients housed in the Emergency Shelter Program, including working with clients to determine client support plan, goals, resources, and maintains client case notes, history, and data through HMIS (Unity) utilizing best practices for keeping client information confidential.
Oversees data quality of all client files upon entry and exit from the program.
Coordinates Sanctuary groups in Emergency Shelter.
Monitors monthly coordinated entry follow ups and verifies that all updates are made within the first week of each month.
Administrative support for quality assurance in residential program services
Participates in staff and group meetings.
Organize and run meetings for use in child and family related decision making (Including Family Team Conferences, Red Flags, House Celebrations, etc.)
Maintains client case notes, history, and data, utilizing best practices to keep client information confidential.
Generates and compiles client outcomes and reports within Clarity for reporting to funders for program.
Keep confidential records according to the Code of Ethics.
Maintain minimum weekly contact to track family progress.
Maintain professional boundaries.
Monitor grant required monthly outcomes report for residential programs, which includes Coordinated Entry, exit destinations, and benefits verification.
Provides training to Interns ensuring that proper case management guidelines are being followed.
Facilitate internal staff trainings and team meetings as instructed by leadership.
Participate in monthly collaboration meetings with other programs teams.
Visit and meet with community service providers, service organizations and institutions which prove beneficial to the maintenance of self-sufficient living.
Participate in Metropolitan Ministries’ holiday efforts.
Participate in Bridge Builders and other fund-raising events when needed.
Meet personal goals and actively contributes to the achievement of team and organizational targets/goals as stated on the KPI and in the annual plan.
Attend required staff meetings and on-going trainings.
Complete other duties as assigned.

Benefits

Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
Preventative care is 100% covered (free) on all plans.
PTO is offered to full-time and part-time employees.
11 days of PTO and 10 paid holidays annually.
Option to participate in the 401K plan with employer match.
$15,000 in employee Life Insurance paid for by Metropolitan Ministries.
Employee Assistance Program
Option to participate in supplemental group insurance plans at affordable rates.
Tuition reimbursement program
Training and career development.
Discounted membership at the YMCA.