Lead Case Manager, Bilingual (Spanish)

Didi Hirsch Mental Health Services • Glendale, CA

15h • Hybrid

About The Position

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. As a Lead Case Manager (internally referred to as Lead Care Manager), you will play a crucial role in providing comprehensive case management, mental health, and substance use services to individuals with a history of persistent mental illness and/or substance use. In this position, you will be responsible for offering personalized care and support to individuals within an integrated health care setting, helping them navigate and access necessary services to optimize their well-being and recovery.

Requirements

• Fluency in the Spanish language for assigned program.
• High School Diploma or GED required.
• 2+ years of experience working with Medi-Cal members, particularly in care management or mental health services.
• Current California driver's license and a driving record acceptable to the Agency's insurance carrier.
• Comfortable working with diverse populations.
• Exceptional ability to connect and engage with people.
• Willingness to work in various environments including 1:1 in member’s homes, clinical settings, and/or shelters.
• Ability to engage members.
• Critical thinking skills & effective verbal and written communications skills to consult with members, physicians, and providers.
• Ability to use a personal computer and document care management activities.
• Motivational interviewing.
• Current knowledge of clinical standards of care and disease processes.
• Knowledge of community resources in area of residence.
• Familiarity with trauma-informed care and harm reduction practices.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Goal-oriented team player with strong experience working in large and complex systems.
• Outstanding communication skills with the ability to engage any individual regardless of background.

Nice To Haves

• Bachelor's degree in social work, psychology, counseling, nursing, or related field preferred.

Responsibilities

• Serves as the primary point of contact for the Member, Member’s family, Authorized Representative (AR), caregiver, other authorized support person(s) as appropriate, and the multidisciplinary care team providing care to the Member.
• Assesses member needs in the areas of physical health, mental health, substance use, community-based Long Term Services & Supports (LTSS), oral health, palliative care, trauma-informed care, social supports, and housing as appropriate for individuals experiencing homelessness.
• Develops a comprehensive Care Management Plan with input from a multidisciplinary care team, as well as the member, to ensure a whole-person approach is taken in identifying gaps in treatment or gaps in available and needed services.
• Implements Care Plan services and development of health action plan.
• Offers services where the ECM member lives, seeks care, or finds most easily accessible.
• Connects ECM member to other social services and supports he/she may need.
• Advocates on behalf of members with health care professionals.
• Uses motivational interviewing, trauma-informed care, and harm-reduction practices.
• Works with hospital staff on discharge plan as needed.
• Conducts outreach to and engages with eligible HHP members to encourage enrollment in the program.
• Accompanies ECM members to office visits, as needed.
• Monitors treatment adherence including medication.
• Provides health promotion and self-management health coaching.
• Meets Agency Client service expectations.
• Arranges transportation.
• Other duties as assigned.

Benefits

• $7,500 sign-on bonus for external candidates.
• Loan repayment programs you may qualify for by working at Didi Hirsch.
• Option to elect to a 9/80 flex work schedule after the first six months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees