Lead Case Administrator I - Middlesex Probate & Family Court

Massachusetts Trial Court•Lexington, MA

2d•$58,773 - $86,622•Onsite

About The Position

This position applies advanced knowledge of court operations to perform the full range of complex case processing duties, beyond the Case Administrator classification. The Lead Case Administrator I serves as a lead resource to other office employees and assists in training, frequently in a specific subject area/subject area(s). This role provides regular clerical assistance for court sessions and administrative support. The individual will assist less experienced staff on processes, procedures, court systems, and technologies. Case processing may be done using an electronic filing and/or case management system. The role works under the direction of a Department Head or designee.

Requirements

High School diploma or G.E.D. equivalency
Four (4) years of related work experience, preferably in case management.
Equivalent combinations of education and experience will be considered for meeting minimum qualifications.
Knowledge of modern office equipment and technology, including computers and applicable software, not limited to Tyler E-File, MassCourts, For the Record, and videoconferencing programs.
Comprehensive understanding of departmental and court policies and procedures related to case administration.
Knowledge of procedures and automation related to the processing of cases.
Knowledge of case management principles.
Knowledge of basic cashiering methods.
Knowledge of Court’s automated case processing system.
Knowledge of Trial Court fiscal policies.
Skill in organization and time management
Skill in customer service
Skill in troubleshooting
Skill in leadership
Skill in attention to detail
Ability to establish effective working relationships with others.
Ability to prepare clear and accurate reports.
Ability to maintain appropriate records.
Ability to maintain confidentiality of information.
Ability to communicate effectively, both orally and in writing.
Ability to work independently and follow oral and written instructions.
Ability to identify problems with court documents, papers, and filings and take appropriate action within established guidelines.
Ability to problem solve.
Ability to provide specialized or technical information.
Ability to help during court sessions.
Ability to work with interruption, frequently in a fast-paced environment.
Ability to train other court staff.

Responsibilities

Performs advanced case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required. Identifies inaccuracies and or discrepancies and takes action to resolve such within established guidelines.
Provides customer service to attorneys, litigants, law enforcement personnel, other state agencies, and the public, including responding to unusual or complicated requests for information. May provide customer service in person, telephonically, or virtually.
May perform cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts.
Assists in the training of new employees and in the ongoing training of other employees on processes, procedures, court systems, and technologies.
Performs various administrative tasks, including maintaining case files, coordinating with judges for endorsements, organizing and disseminating information, docketing and resulting cases, and assisting with scheduling motions and other proceedings.
Aids in court sessions, including arranging for required papers, documents, and exhibits, marking dockets and case papers, pulling cases and preparing court lists, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court.
Assists in maintenance of statistical data and may prepare reports or documents concerning cases processing activities.
Receives, date stamps, sorts, screens for confidentiality, and distributes incoming mail. Processes outgoing mail.
Serves as a resource to other employees in the office, including answering questions and preparing summons, warrants, and a daily list.
Processes complicated cases involving multiple offices, agencies, parties, and legal issues.
May serve as back-up to an Assistant Supervisor for Case Administration.
May perform the duties of the Case Administrator, as necessary.
Performs other duties as required.