Lead Caregiver & Office Coordinator

Bellevue•Kenmore, WA

6d•Hybrid

About The Position

Acti-Kare Responsive In-Home Care is seeking an experienced and highly dependable caregiver for a multifaceted role that extends beyond traditional caregiving. This position involves supporting clients, caregivers, and the office team, offering a blend of field and operations responsibilities. The ideal candidate will be adaptable to changing priorities and eager to grow their career while still providing hands-on care when necessary. This role is perfect for someone who thrives on variety and enjoys being a reliable point of contact.

Requirements

Active Washington State Home Care Aide (HCA) or Certified Nursing Assistant (CNA) credential.
Strong hands-on caregiving experience.
Comfort working with a variety of client needs, including personal care, dementia care, mobility assistance, transfers, and higher-care clients.
Valid driver’s license, current auto insurance, reliable transportation, and willingness to travel throughout our service area.
CPR/First Aid certification or ability to obtain as required.
Strong communication, organization, and problem-solving skills.
Comfort using basic technology for scheduling, communication, and documentation.
Excellent reliability and the ability to work independently.
Flexibility to move between field caregiving, client visits, caregiver support, training, scheduling, and office assignments based on business needs.

Nice To Haves

Experience training, mentoring, or supervising caregivers.
Home-care scheduling or care-coordination experience.
Experience conducting client quality visits or caregiver observations.
Previous lead or field-support experience in home care, senior care, assisted living, or a related setting.

Responsibilities

Help new clients start strong with caregiver introductions, initial shifts, and follow-up support.
Provide short-notice and emergency caregiving coverage.
Coach and support caregivers in client homes, conducting observations and reinforcing care plans, professionalism, documentation, and safe practices.
Assist with caregiver orientation and hands-on training.
Complete client quality visits and check-ins.
Identify and resolve concerns related to caregiver fit, client satisfaction, safety, or service quality.
Assist with scheduling, caregiver coordination, client-care support, and other office responsibilities during staff absences or busy periods.
Participate in a rotating after-hours and weekend on-call schedule.
Communicate clearly with clients, families, caregivers, and office staff.
Document visits, observations, training, and follow-up needs.