Lead Career Navigator

Equus•Las Cruces, NM

3d•Hybrid

About The Position

As an emerging leader, under the direction of the Supervisor, provides support in training, team cohesion, and may act as the SME (Subject Matter Expert) for Career Navigator functions. Model and be an advocate for operational excellence and high-quality customer service practices. Continue to function as Career Navigator with specified lead duties including but not limited to detailed case management, authorizing and coordinating supportive services, closely tracking obligations for participant reimbursement funds, outreach, and follow-up. Meet with participants to identify barriers to employment and develop strategies to manage these issues. Maintain caseload and keep complete, accurate, and timely case notes and related records in manual and/or electronic systems, and monitor and record job seeker participation in required activities. Maintain regular contact with caseload, and serve as a liaison between customer and service providers. Send out correspondence to schedule appointments, request employment verifications, and acquire pay stubs when applicable. Authorize, distribute, and reconcile participant reimbursements. Ensure accurate record of case file and electronic records. Attend select leadership and team meetings and collaboration sessions, when needed. Accurately record eligibility, enrollment, assessment, services, and placement information within tracking systems. Ensure confidentiality of job seeker information and protect and secure equipment and property. Support the team as needed with data entry, case management, quick hires, or other operational areas. Perform other duties as assigned.

Requirements

Associate’s degree in related field and minimum 2 years of experience
Strong interpersonal and communication skills (strong verbal communication, good listener, articulate, culturally sensitive and excellent written communication)
Demonstrated experience with workload management and accountability; plan and organize assignments to create timely, accurate work products
Demonstrated analytical skills to include using logic and reasoning to assess information, form logical conclusions, evaluate options, and make decisions or recommendations
Demonstrated proficiency in MS Word, MS Excel, MS PowerPoint, and MS Outlook
Experience with federal, state, and local regulations related to employment and training programs including general knowledge of the workforce one-stop and partner programs and partner programs and services
Knowledge of characteristics associated with unemployed, dislocated, and disadvantaged populations
Strong writing skills to include report writing
Demonstrated experience working independently while maintaining collaboration
Current valid driver’s license (with low-risk driver rating) and automobile liability insurance required

Nice To Haves

Bachelor’s degree in related field and minimum 4 years of experience
Experience in leadership, training, or supporting team and operational effectiveness

Responsibilities

Provide support in training and team cohesion.
Act as the SME (Subject Matter Expert) for Career Navigator functions.
Model and advocate for operational excellence and high-quality customer service practices.
Perform detailed case management.
Authorize and coordinate supportive services.
Closely track obligations for participant reimbursement funds.
Conduct outreach and follow-up.
Meet with participants to identify barriers to employment and develop strategies to manage these issues.
Maintain caseload and keep complete, accurate, and timely case notes and related records in manual and/or electronic systems.
Monitor and record job seeker participation in required activities.
Maintain regular contact with caseload.
Serve as a liaison between customer and service providers.
Send out correspondence to schedule appointments, request employment verifications, and acquire pay stubs.
Authorize, distribute, and reconcile participant reimbursements.
Ensure accurate record of case file and electronic records.
Attend select leadership and team meetings and collaboration sessions.
Accurately record eligibility, enrollment, assessment, services, and placement information within tracking systems.
Ensure confidentiality of job seeker information and protect and secure equipment and property.
Support the team with data entry, case management, quick hires, or other operational areas.
Perform other duties as assigned.