Lead Care Coordinator | Brooklyn, NY · $27-$29/hr

Bhired•Brooklyn, NY

4d•Onsite

About The Position

A growing home care company is seeking a Lead Care Coordinator to support daily staffing operations, guide the coordination team, and help ensure reliable patient coverage. The role works closely with the Care Manager to keep open cases moving, support caregiver placement, and maintain clear communication with staff, patients, and caregivers. This is a full-time, in-person role in Brooklyn, New York, with a schedule of Monday through Thursday, 9 a.m. to 5 p.m., and Friday, 9 a.m. to 4 p.m. The hourly pay range is $27–$29.

Requirements

At least three years of experience in home care coordination, staffing, or scheduling.
Proficiency in Google Suite and HHAeXchange or similar scheduling/EVV systems.
Knowledge of home care regulations, compliance standards, and New York State Department of Health requirements.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple cases in a fast-paced environment.
Reliable, proactive, adaptable, and team-oriented approach, with the ability to motivate others and make timely decisions.

Nice To Haves

Prior lead or senior coordinator experience.

Responsibilities

Monitor open cases, staffing activity, and coverage gaps; clarify daily priorities and ensure timely follow-up.
Guide and motivate Scheduling Coordinators, reinforce workflows, and support team productivity and accountability.
Use Caribou, the Priority Caregiver List, and outreach tools to improve caregiver engagement and reduce open shifts.
Provide team updates every two hours on staffing needs, open cases, and coverage gaps.
Resolve day-to-day staffing challenges and promptly escalate urgent issues to the Care Manager.
Support a positive onboarding experience for new patients and continuity of care through effective caregiver placement and patient communication.
Maintain accurate assignments and protect patient and employee information in accordance with confidentiality and compliance standards.