Lead Call Center Representative

Advantia Health • Chevy Chase, MD

9d • Onsite

About The Position

Reiter, Hill & Johnson is seeking a full-time Lead Call Center Representative for our Chevy Chase, Mayland office. This role will be responsible for greeting, registering and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. Reiter, Hill & Johnson has 3 office locations in Chevy Chase, MD, Falls Church, VA, and Washington, D.C. The hours for this role would be a Monday-Friday position with the hours of 7:45 a.m.- 4:30 p.m.

Requirements

• High school diploma or GED required
• Minimum two (2) years of experience in a customer support role held in a medical/clinical office setting.
• Experience with EMR, computerized scheduling and registration systems including Athena, Greenway and Phreesia.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multitask, set priorities, and manage time effectively.
• Able to occasionally travel during the work week.

Nice To Haves

• Associate's degree preferred.

Responsibilities

• Works directly under the Call Center Supervisor’s supervision.
• Oversees and monitors the call center operations when the Supervisor is unavailable.
• Provides answers and guidance to staff with appointment schedule changes/conflicts.
• Serves as a liaison for any/all patient situations, including upset and dissatisfied patients.
• Oversees new hire training.
• Assists with reports and other projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED