Call Center Representative

SERVICE MINDS LLC•Bradenton, FL

3d•$17 - $18•Onsite

About The Position

Service Minds is seeking motivated Customer Care Consultants to join their team in Bradenton, FL. This role supports home-service brands like Mister Sparky Electric, Benjamin Franklin Plumbing, and One Hour Heating & Air Conditioning. As a Customer Care Consultant, you will be the first point of contact for customers needing assistance. Your responsibilities include listening to customers, understanding their needs, building trust, addressing concerns, and converting opportunities into scheduled service appointments. The ideal candidate is energetic, comfortable in a fast-paced call center, great with customers, and motivated by performance.

Requirements

Previous call center, customer service, inside sales, appointment-setting, or similar experience
Strong verbal communication skills
Confidence speaking with customers over the phone throughout the workday
Ability to build rapport quickly and create a positive customer experience
Comfort asking questions and guiding conversations toward a solution
Comfort working toward booking, conversion, and performance goals
Ability to professionally handle objections and challenging customer conversations
Strong active-listening skills
Ability to remain calm and solution-focused when customers are frustrated
Strong computer skills and ability to learn new software
Ability to navigate multiple computer systems while speaking with customers
Accurate data-entry and documentation skills
Strong attention to detail
Ability to work effectively in a fast-paced, high-volume environment
Dependability and consistent attendance
Positive, team-oriented approach
Motivation to receive coaching, improve performance, and continue developing
High school diploma or GED

Nice To Haves

Bilingual skills are a plus

Responsibilities

Answer inbound customer calls professionally and efficiently
Listen carefully to understand each customer's needs
Build rapport and trust with customers over the phone
Schedule service appointments for Electrical, Plumbing, and HVAC teams
Convert incoming customer opportunities into booked appointments
Clearly communicate available services, scheduling options, and next steps
Ask appropriate questions to gather accurate information about the customer's service needs
Handle customer questions and concerns with empathy and professionalism
Help overcome customer objections or hesitation when appropriate
Identify opportunities to retain customers who may be considering canceling or not booking
Accurately enter customer information, service needs, and appointment details into company systems
Manage multiple systems and tasks while actively communicating with customers
Respond to customer communications through phone, email, chat, or other channels as assigned
Follow established call procedures and customer service standards
Meet individual and team performance expectations
Collaborate with Dispatch, Branch Operations, technicians, and other team members to support the customer experience
Represent Service Minds and our brands with professionalism, empathy, positivity, and integrity

Benefits

Starting pay: $17/hour
Up to $18/hour for qualifying bilingual team members
Uncapped commission opportunities
Top performers can earn $27+ per hour
Full-time opportunity
401(k) with employer match
Multiple medical plan options
Health Savings Account (HSA) options
Dental and Vision insurance
Life Insurance
Short-Term and Long-Term Disability
Paid Time Off (PTO)
Paid holidays
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Additional voluntary benefit options
Employee discounts across Service Minds brands
Comprehensive training program
Ongoing coaching and professional development
Performance recognition and incentives
Career advancement opportunities within Customer Care, Dispatch, Operations, and other areas of Service Minds