Lead Butler

Fontainebleau Las Vegas•Las Vegas, NV

About The Position

The Butler provides personalized, anticipatory service to discerning clients, tailoring service to individual preferences while maintaining high standards of hospitality, etiquette, and discretion. The role supports a seamless and memorable guest experience through guest-room preparation, dining and beverage service, concierge assistance, wardrobe management, event support, and attentive handling of guest requests and concerns. The position requires a valid driver’s license and the ability to operate a motor vehicle. It has no supervisory responsibilities.

Requirements

At least 21 years of age.
High school diploma or equivalent.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Maintain a valid driver's license and clean driving record; demonstrate proficiency in operating a motor vehicle.
Strong understanding of personalized service and etiquette.
Professionalism, impeccable grooming, poise, and polished conduct.
Passion for serving others and commitment to guest satisfaction.
Ability to anticipate guest preferences and provide anticipatory service.
Excellent communication and interpersonal skills and a polished, gracious demeanor.
Meticulous attention to detail.
Ability to understand and respect customs and preferences of guests from diverse backgrounds.
Efficient time management and ability to prioritize effectively.
Discretion and professionalism when handling confidential information and guest interactions.
Knowledge of fine dining, wines, and beverage service protocols.
Ability to collaborate with housekeeping, culinary, front desk, and other resort departments.
Willingness and ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to work in a fast-paced, busy, and somewhat stressful environment.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret English-language documents and communicate verbally in English; written English communication may also be required.
Ability to apply commonsense understanding to instructions and address problems involving several concrete variables in standardized situations.
Ability to meet the stated physical demands, including standing, handling objects, reaching, talking, hearing, specified vision, lifting and moving loads, and performing varied movements in work areas that may include confined spaces.

Nice To Haves

Previous experience in luxury hospitality, preferably in a similar butler or guest-services role.
Demonstrated experience delivering personalized service and exceeding guest expectations.
Proficiency in multiple languages.
Proficiency in Mandarin.

Responsibilities

Greet guests warmly and professionally and create a welcoming atmosphere.
Provide personalized, anticipatory service and attend to guest needs and preferences.
Prepare and maintain guest rooms and suites, including arranging amenities, preparing welcome notes, and providing turndown service.
Assist with dining arrangements, serve meals, and offer personalized dining suggestions.
Prepare and serve beverages, including cocktails, wines, and other refreshments, according to guest preferences.
Provide concierge services, including organizing excursions, transportation, spa appointments, and other personalized requests.
Assist with clothing and wardrobe management, including packing, unpacking, laundry, and pressing.
Recognize VIP and returning guests and ensure their preferences and expectations are met.
Establish and maintain positive, professional relationships with guests.
Follow etiquette and protocol while maintaining a discreet and unobtrusive presence.
Assist with planning and executing special events, dinners, and celebrations.
Keep service areas, including pantries and butler stations, organized and stocked.
Address guest concerns empathetically and efficiently, resolving them promptly or escalating them to management.
Perform other temporary or permanent duties and responsibilities as assigned or modified.