Lead Business Operations Associate in Training
About The Position
As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments. This leadership role combines team development, operational excellence, and customer service. You will oversee processes including cash management, transaction auditing, and paperwork accuracy while fostering a positive, collaborative work environment. The role serves as Manager on Duty, directing workflow and helping resolve transaction questions and customer concerns. It also includes delegating and monitoring Business Office tasks, supporting store teams across departments, processing and auditing transaction paperwork, managing cash operations, and following CarMax Environmental, Health and Safety requirements. The hourly rate is $19.20–$30.70. CarMax describes itself as the nation’s largest used-car retailer, with over 250 store locations and over 30,000 associates. Full-time hourly or commission/incentive-eligible associates may earn up to 48 hours of sick time per year and 80–200 hours of vacation time per year after a 90-day waiting period, depending on continuous service. They also receive pay for six scheduled holidays and one floating holiday; associates who work on a scheduled holiday due to business need are eligible for Holiday Premium Pay. Benefits may vary as required by state law.
Requirements
- Ability to create a positive, team-oriented environment and resolve customer or associate issues.
- Strong delegation, follow-up, and decision-making skills using sound judgment.
- Proficiency in data interpretation, numeric filing systems, and intermediate PC applications such as Word and Excel.
- Ability to multitask in a high-energy, fast-paced environment while maintaining accuracy.
- Effective verbal and written communication skills for customer and associate interactions.
- Completion of CarMax-provided training for cross-functional Business Office coverage.
- Ability to stand or walk for extended periods and lift 15–20 lbs.
- Flexibility to work nights, weekends, and holidays.
Responsibilities
- Mentor and coach Business Operations Associates, supporting their growth and training.
- Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
- Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments while ensuring compliance with CarMax standards.
- Deliver exceptional customer service by explaining processes and answering questions clearly.
- Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
- Manage cash operations, including deposits, safe handling, and security protocols.
- Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time: full-time hourly or commission/incentive-eligible associates can earn up to 48 hours per year, accrued each pay period.
- Paid vacation: full-time hourly or commission/incentive-eligible associates receive 80–200 hours per year after a 90-day waiting period, depending on years of continuous service.
- Paid holidays: eight hours of pay for each of six scheduled holidays per year, plus one floating holiday, for full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Full-time salaried associates receive paid time away as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
