Lead Business Execution Consultant - Unsecured Lending Operations

Wells Fargo•Chandler, AZ

22h•Hybrid

About The Position

Wells Fargo is seeking a Lead Business Execution Consultant for Unsecured Lending Operations (ULO). The role develops and advances leader and employee enablement capabilities across ULO, with a focus on helping managers lead, coach, develop talent, manage change, and drive consistent business execution. It establishes and governs leader and coaching standards, strengthens core manager routines, translates business priorities and performance needs into scalable enablement strategies, and evaluates the effectiveness and business impact of those strategies in alignment with Global Operations Standards. The position partners with senior leaders and cross-functional teams to improve leader effectiveness and coaching, support organizational change, and provide practical tools and resources for consistent execution. It also supports evolving ways of working by helping leaders adopt approved AI, automation, continuous improvement practices, and other capabilities that improve workforce productivity and prepare employees and leaders for changes in how work is performed. The role is hybrid and requires willingness to work on-site at one of the stated locations: Charlotte, North Carolina; Chandler, Arizona; or West Des Moines, Iowa. The position is not eligible for visa sponsorship.

Requirements

At least 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education.
Experience developing and executing leader or employee enablement strategies aligned with business priorities, performance needs, and organizational objectives.
Experience with leadership development, coaching, manager routines, manager effectiveness, capability assessment, or organizational effectiveness programs.
Experience translating business needs, performance gaps, and strategic priorities into practical, scalable enablement solutions and implementation plans.
Experience establishing measures to evaluate capability development, behavior change, adoption, program effectiveness, and business impact.
Experience leading complex programs or initiatives involving multiple stakeholders, priorities, and dependencies from strategy through sustained adoption.
Experience partnering with senior leaders and cross-functional teams to influence decisions, establish priorities, manage change, and drive adoption of organizational initiatives.
Strong business and operational acumen, including the ability to connect workforce capabilities to productivity, customer experience, risk management, employee performance, and business execution.

Nice To Haves

Experience establishing or governing manager effectiveness, coaching, or leader operating routines in a large operational organization.
Knowledge of leadership development, adult learning, coaching, organizational effectiveness, change management, and continuous improvement methodologies.
Experience designing and scaling leader-development programs, learning pathways, toolkits, job aids, communications, or other enablement resources.
Experience using performance data, operational trends, employee or leader feedback, and business outcomes to diagnose capability gaps and identify root causes.
Experience using AI, automation, digital tools, or emerging technology to improve leader effectiveness, workforce productivity, capability development, or ways of working.
Experience with continuous improvement, Lean, Six Sigma, or similar disciplines and translating those methods into practical leader behaviors and operating routines.
Experience supporting leaders in a large, complex, highly regulated operational environment.
Strong executive communication, consultation, influencing, and facilitation skills, including the ability to simplify complex concepts for leaders at multiple levels.

Responsibilities

Develop and execute ULO's leader and employee enablement strategy and roadmap, translating business priorities, performance needs, and organizational objectives into scalable programs, resources, and solutions.
Assess, establish, and strengthen manager routines and operating practices, including coaching, huddles, employee development, and inspection, consistent with Global Operations standards.
Establish and govern coaching and leader-effectiveness standards, frameworks, tools, and practices; assess coaching quality and adoption and identify improvement opportunities.
Advise senior leaders and cross-functional teams, using business results, performance trends, feedback, and capability assessments to identify root causes and prioritize enablement opportunities.
Design and deliver scalable enablement solutions, including learning experiences, workshops, playbooks, toolkits, communications, and other development resources.
Establish success measures and key performance indicators for capability improvement, adoption, behavior change, leader effectiveness, and business outcomes; use results to improve enablement strategies.
Manage leader enablement initiatives from strategy through implementation, including priorities, roadmaps, dependencies, governance, and sustained adoption.
Own and govern leader enablement resources and learning pathways, including playbooks, job aids, toolkits, and knowledge repositories.
Support continuous improvement and strategic priorities by building leader capabilities, tools, routines, and readiness for sustainable business performance.
Partner with Performance & Capability Development, operational readiness, change, and business teams to prepare leaders to responsibly adopt approved AI and automation capabilities.
Facilitate leader sessions and communicate complex concepts clearly to audiences ranging from frontline managers to senior executives.