Lead Business Execution Consultant - Unsecured Lending Operations

Wells Fargo Bank•Charlotte, NC

18h•Hybrid

About The Position

Wells Fargo is seeking a Lead Business Execution Consultant for Unsecured Lending Operations (ULO). The role develops and advances leader and employee enablement capabilities, with a focus on strengthening managers’ ability to lead, coach, develop talent, manage change, and drive consistent business execution. It establishes and governs leader and coaching standards, strengthens core manager routines, translates business priorities and performance needs into scalable enablement strategies, and assesses strategy effectiveness and business impact in alignment with Global Operations Standards. The position partners with senior leaders and cross-functional teams to strengthen leader effectiveness, improve coaching capabilities, support organizational change, and provide practical tools and resources for consistent business execution. It also helps leaders adopt approved AI, automation, continuous improvement practices, and other capabilities that improve workforce productivity and prepare employees for changes in how work is performed. The position is based at one of the listed locations and follows a hybrid work model, with on-site work at the stated location. It is not eligible for visa sponsorship. Wells Fargo emphasizes risk mitigation, compliance, governance, proactive risk identification and escalation, and sound risk decisions. The role is accountable for applicable risk-program execution and adherence to relevant policies and procedures.

Requirements

At least 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, or education.
Experience developing and executing leader or employee enablement strategies aligned with business priorities, performance needs, and organizational objectives.
Experience with leadership development, coaching, manager routines, manager effectiveness, capability assessment, or organizational effectiveness programs.
Experience translating business needs, performance gaps, and strategic priorities into practical, scalable enablement solutions and implementation plans.
Experience establishing measures to evaluate capability development, behavior change, adoption, program effectiveness, and business impact.
Experience leading complex programs or initiatives involving multiple stakeholders, priorities, and dependencies from strategy through sustained adoption.
Experience partnering with senior leaders and cross-functional teams to influence decisions, establish priorities, manage change, and drive adoption of organizational initiatives.
Strong business and operational acumen and ability to connect workforce capability to productivity, customer experience, risk management, employee performance, and business execution.
Willingness to work on-site at the stated location under a hybrid work model.
Must directly represent own experience during recruiting and hiring and be prepared to provide accurate information and supporting documentation for lawful employment and education verification.

Nice To Haves

Experience establishing or governing manager effectiveness, coaching, or leader operating routines in a large operational organization.
Knowledge of leadership development, adult learning, coaching, organizational effectiveness, change management, and continuous improvement methodologies.
Experience designing and scaling leader-development programs, learning pathways, toolkits, job aids, communications, or other enablement resources.
Experience using performance data, operational trends, employee or leader feedback, and business outcomes to diagnose capability gaps and identify root causes.
Experience using AI, automation, digital tools, or emerging technology to improve leader effectiveness, workforce productivity, capability development, or ways of working.
Experience with continuous improvement, Lean, Six Sigma, or similar disciplines and translating those methods into practical leader behaviors and operating routines.
Experience supporting leaders in a large, complex, highly regulated operational environment.
Strong executive communication, consultation, influencing, and facilitation skills, including the ability to simplify complex concepts for leaders at multiple levels.

Responsibilities

Develop and execute ULO’s leader and employee enablement strategy and roadmap, translating business priorities, performance needs, and organizational objectives into scalable programs, resources, and solutions.
Assess, establish, and strengthen manager routines and operating practices, including coaching, huddles, employee development, and inspection, consistent with Global Operations standards.
Establish and govern coaching and leader-effectiveness standards, frameworks, tools, and practices; assess coaching quality and adoption and identify improvement opportunities.
Partner with senior leaders and cross-functional teams to analyze business results, performance trends, leader and employee feedback, and capability assessments; identify root causes and prioritize enablement opportunities.
Design and deliver scalable enablement solutions, including learning experiences, workshops, playbooks, toolkits, communications, and development resources.
Establish measures and key performance indicators for capability improvement, adoption, behavior change, leader effectiveness, and business outcomes; use results to continuously improve strategies.
Manage leader enablement initiatives from strategy through implementation, including priorities, roadmaps, dependencies, governance, and sustained adoption.
Own and govern leader enablement resources and learning pathways, including playbooks, job aids, toolkits, and knowledge repositories.
Support continuous improvement and other ULO and Global Operations priorities by building leader capabilities, tools, routines, and readiness for sustainable business performance.
Partner with the ULO Performance & Capability Development team and operational readiness, change, and business teams to prepare leaders to adopt approved AI and automation capabilities responsibly.
Facilitate leader sessions and communicate complex concepts clearly to audiences ranging from frontline managers to senior executives.
Execute applicable risk programs, follow Wells Fargo policies and procedures, fulfill risk and compliance obligations, escalate and remediate issues, and make sound risk decisions.