Lead, Billing Specialist

NeoGenomics Laboratories

4d•Remote

About The Position

The Lead, Billing Specialist supports management with the daily oversight and direction of billing operations and staff under minimal supervision. The role helps establish work procedures and processes that align with company and departmental standards, procedures, and strategic directives, and uses appropriate judgment when communicating department or employee concerns upward. The position leads team workflow, supports training and quality practices, monitors productivity and accounts receivable, contributes to department metrics and month-end objectives, and participates in process-improvement projects. The role is remote and scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma required; an associate degree is preferred.
At least 3 years of related experience in billing, insurance, or healthcare.
Knowledge of billing practices, potentially including test pricing and CPT coding, reimbursement processes, commercial billing accounts receivable, aging review and interpretation, cash flows, write-offs, and follow-up analysis.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to write, speak, and listen effectively and appropriately with different audiences.
Ability to write reports, business correspondence, and other documentation.
Ability to think analytically, conceptually, and systemically; collect and research data; draw valid conclusions; and make appropriate decisions.

Nice To Haves

Background in laboratory insurance billing preferred.
Microsoft Power Pivot experience is a plus.
Associate degree preferred.

Responsibilities

Lead, train, coordinate, and review team workflow and system functions.
Collaborate with billing management to develop and monitor billing productivity standards.
Help create and maintain a high-quality work environment that motivates team members.
Identify and resolve billing issues and customer complaints in a timely manner.
Ensure the team has appropriate training and resources to perform its duties.
Research and compile data and communicate findings to billing management.
Respond to and resolve team members’ billing questions and issues.
Develop and monitor QA/QC practices, including providing feedback to team members.
Contribute to month-end objectives and department metrics.
Analyze accounts receivable trends and resolutions and provide management reporting on AR status.
Provide management with team-member statistical and performance status, including QA/QC, production, and AR metrics.
Participate as a member or leader of special or ongoing process-improvement projects.
Suggest methods to improve departmental needs, efficiency, and service to internal and external customers.
Assist the manager with daily department operations, including developing, analyzing, and implementing staffing, training, scheduling, and reward/recognition.
Maintain assigned worklists within the billing system.
Perform additional responsibilities as assigned.